5. TROUBLESHOOTING | ENGLISH VERSION |
| 5.2 Possible Problems |
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5.1 Error Messages (Cont.)
Error Messages |
| Problems/Cause |
| Solutions |
NO PAPER **** | 1. | The media has run out. | 1. | Load new media. Then press the |
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| [RESTART] key. |
| 2. | The media is not loaded properly. | 2. | Reload the media correctly. Then |
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| press the [RESTART] key. |
| 3. The media is slack. | 3. Take up any slack in the media. | ||
RIBBON ERROR **** | The ribbon is not fed properly. | Remove the ribbon, and check the status | ||
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| of the ribbon. Replace the ribbon, if | |
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| necessary. If the problem is not solved, | |
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| turn off the printer, and call a TOSHIBA | |
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| TEC authorised service representative. | |
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NO RIBBON **** | The ribbon has run out. | Load a new ribbon. Then press the | ||
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| [RESTART] key. | |
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REWIND FULL **** | The | Remove the backing paper from the Built- | ||
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| In Rewinder Unit. Then press the | |
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| [RESTART] key. | |
EXCESS HEAD TEMP | The Print Head has overheated. | Turn off the printer, and allow it to cool | ||
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| down (about 3 minutes). If this does not | |
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| solve the problem, call a TOSHIBA TEC | |
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| authorised service representative. | |
HEAD ERROR | There is a problem with the Print Head. | Replace the Print Head. | ||
Other error messages | A hardware or software problem may | Turn the printer off and then on. If this | ||
| have occurred. | does not solve the problem, turn off the | ||
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| printer again, and call a TOSHIBA TEC | |
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| authorised service representative. | |
5.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems |
| Causes |
| Solutions |
The printer will not | 1. | The Power Cord is disconnected. | 1. | Plug in the Power Cord. |
turn on. | 2. | The AC outlet is not functioning | 2. | Test with a power cord from another |
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| correctly. |
| electric appliance. |
| 3. | The fuse has blown, or the circuit | 3. | Check the fuse or breaker. |
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| breaker has tripped. |
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The media is not fed. | 1. | The media is not loaded properly. | 1. | Load the media properly. |
| 2. | The printer is in an error condition. | 2. | Solve the error in the message display. |
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| (See Section 5.1 for more detail.) |
Nothing is printed on | 1. | The media is not loaded properly. | 1. | Load the media properly. |
the media. | 2. | The ribbon is not loaded properly. | 2. | Load the ribbon properly. |
| 3. | The print head is not installed | 3. | Install the print head properly. Close |
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| properly. |
| the Print Head Block. |
| 4. | The ribbon and media are not | 4. | Select an appropriate ribbon for the |
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| matched. |
| media type being used. |
The printed image is | 1. | The ribbon and media are not | 1. | Select an appropriate ribbon for the |
blurred. |
| matched. |
| media type being used. |
| 2. | The Print Head is not clean. | 2. | Clean the print head using the Print |
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| Head Cleaner or a cotton swab slightly |
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| moistened with ethyl alcohol. |
The cutter does not | 1. | The Cutter Cover is not attached | 1. | Attach the Cutter Cover properly. |
cut. |
| properly. |
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| 2. | The media is jammed in the Cutter. | 2. | Remove the jammed paper. |
| 3. | The cutter blade is dirty. | 3. | Clean the cutter blade. |
E5- 2
