Chapter 7
All the lights are flashing on the printer
Solution The printer has encountered a hardware error and may need to be serviced. Unplug the power cord to the printer. Wait about 10 seconds, and then plug it in again. Turn on the printer. If the lights are still flashing, please go to www.hp.com/support, or contact HP Support for help.
Printing problems
Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
The printer does not print borderless photos when I print from a digital camera
Solution Make sure you have photo paper in the photo tray. The printer only uses media from the photo tray (not main tray) when printing from a digital camera.
Printing is very slow
Solution You may have one of the following situations: 1) you may be printing a PDF or a project containing
Paper does not feed into the printer correctly from the main tray
Solution
●There may be too much paper loaded in the tray. Remove some paper and try printing again.
●The main tray may not be pushed in all the way. Push the main tray all the way in.
●The paper guides may not be adjusted correctly. Make sure the
●Two or more pieces of paper may be sticking together. Remove the paper from the main tray, fan the edges of the stack to separate the sheets of paper, then reload the paper and try printing again.
●If the paper is wrinkled or bent, try using different paper.
●The paper may be too thin or too thick. Use HP inkjet paper for best results. For more information, see Choose the right paper.
Printed pages are dropping off of the output tray
Solution Always extend the output tray extension when you print.
32 | HP Photosmart D6100 series |
