In Case of Difficulty

Before Calling Agilent Technologies

Read the Warranty

The warranty for your analyzer is on page 23. Please read it and become familiar with its terms.

If your analyzer is covered by a separate maintenance agreement, please be familiar with its terms.

Service Options

Agilent Technologies offers several optional maintenance plans to service your analyzer after the warranty has expired. Call your Agilent Technologies office for full details.

If you want to service the analyzer yourself after the warranty expires, you can purchase the service documentation that provides all necessary test and maintenance information.

You can order the service documentation, Option 0BW (assembly level troubleshooting and adjustment software) through your Agilent Technologies office.

Calling Agilent Technologies

Agilent Technologies has offices around the world to provide you with complete support for your analyzer. To obtain servicing information or to order replacement parts, contact the nearest Agilent Technologies office listed in Table 6-2.on page 93. In any correspondence or telephone conversations, refer to your analyzer by its product number, full serial number, and firmware revision.

Press System, More (1 of 3), Show System, and the product number, serial number, and firmware revision information will be displayed on your analyzer screen. A serial number label is also attached to the rear panel of the analyzer.

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Chapter 6