Troubleshooting
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following available when you call:
■The monitor
■Monitor model number (located on label in back of monitor)
■Monitor serial number (located on label in back of monitor)
■Purchase date on invoice
■Conditions under which the problem occurred
■Error messages received
■Hardware configuration
■Name and version of the hardware and software you are using
Locating the Rating Label
The rating label on the monitor provides the spare part number, product number, and serial number. You may need these numbers when contacting HP about your monitor model.
Locate the FP9419 monitor rating label on the rear cover between the connectors and buttons.
User’s Guide |
