Troubleshooting

ProCurve Networking Customer Support Services

Before Calling Support

Before calling your networking dealer or ProCurve Networking Support, to make the support process most efficient, you first should have retrieved the following information:

Information Item

Information Location

•product identification, including mini- GBICs (mini-GBIC is for the 24 port switch only)

•details about the switch’s status includ- ing the software (OS) version, a copy of the switch configuration, and informa- tion about port statistics

the front of the switch, and on labels on the mini-GBICs (mini-GBIC is for the 24 port switch only)

Web interface

• copy of your network topology map, in-

your network records

cluding network addresses assigned to

 

the relevant devices

 

Troubleshooting

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