Obtaining HP telephone support
During the warranty period, you may obtain assistance from HP Total Care.
Before you call
To assist our HP Total Care Representatives to serve you better, prepare the following information before calling.
1.Print the printer configuration page. See Understanding and printing the configuration page for instructions on how to print this page. If the printer does not print, get the following information ready.
●Model number and serial number. (Check the back of the printer.)
●Printer model
2.Check the operating system that you are using, such as Windows 98 SE.
3.If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0.
4.Note how the printer is connected to your system, such as parallel, USB, or network.
5.Obtain the printer driver and version number of the printer software, such as HP Officejet Pro K850 Series Version: 62.43.12.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the About tab.)
6.If you have a problem printing from a particular application, note the application and version number.
HP Total Care phone numbers
In many locations, HP Total Care provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see www.hp.com/support.
Country/Region | Telephone number |
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Algeria | 61 56 45 43 |
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Argentina | Buenos Aires: |
| Outside Buenos Aires: |
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Australia | 1300 721 147 |
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Austria | |
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Bahrain | 17212049 |
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Belgium | Dutch: www.hp.com/support |
| French: www.hp.com/support |
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Brazil | Outside Sao Paolo: |
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ENWW | Obtaining HP telephone support 97 |