NOTE This information is intended to be an
Is your product covered under warranty?
If you believe your ink supply or printhead is defective, you may return it for a refund or replacement provided that ALL of the following are true:
●Ink supply: It is not out of ink.
●Printhead: It has not exceeded its warranted usage:
●Black printhead: 530 ml
●Color printhead: 200 ml
NOTE To determine the volume of ink that has passed through the printhead currently installed in your printer, see Accumulated ink usage (ml) in the Printhead Status section of the configuration page. See Printing a configuration page.
●Ink supply: It has not been refilled, remanufactured, or otherwise tampered with.
●Printhead or ink supply: Its "end of warranty" date has not passed. Look at the illustration below to find the date location for your product.
End of warranty date locations
Date format: YYYYMMDD
Figure 1: New printheads | Figure 2: Older printheads | Figure 3: Ink supplies |
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Make sure to install your product before the
●Printhead: one year (subject to accumulated ink usage limit)
●Ink supply: six months
HP Inkjet supplies - expiration
As ink ages, it loses water. When ink is old enough, it can damage the printheads or other parts of the printing system. In normal use, most cartridges will run out of ink long before the ink is old enough to cause damage. However, to prevent any possibility of damage, HP printers that use the cartridges listed above are designed to stop printing with the cartridges before the ink gets too old.
ENWW |