●Managing ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage.
●Self diagnostic testing for your device
Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with such tasks as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device- diagnostic information.
If any errors are detected during this process, you are given the option to perform updates to the device drivers or Jetdriver firmware or to perform detailed diagnostic tests on the device.
●HP expert help online (Active Chat)
Provides personalized help from an HP Total Care Representative over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. An HP Total Care Representative will respond online to solve your problem through a
●Knowledge database
Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement. See www.hp.com/ country/us/eng/privacy.htm.
NOTE To view all the data that is sent to HP, select Source (for Internet Explorer and Opera) or Page Source (for Netscape, Mozilla Firefox, or Safari) from the View menu in your Web browser.
Gaining access to HP Instant Support
●Toolbox (Windows)
Click the Information tab, and then click HP Instant Support.
●Embedded Web server
In a Web browser, type the IP address assigned to the device. This information is listed on the configuration page; see Understanding and printing the configuration page.
In the Other Links section of the Information or Settings tab, click HP Instant Support.
NOTE Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark the site and connect to it by using the bookmark, the pages will not contain the current information.
ENWW | Managing the printer 43 |