Message

Possible Cause

Solution

 

 

 

Unable to

There is no

• Check that the printer is

communicate with

connection

turned on.

printer.

between the

• Make sure the cable is

 

camera and

connected between the

 

printer.

printer and the camera

 

 

or the optional

 

 

HP Photosmart M-series

 

 

dock. If that does not

 

 

work, turn off the

 

 

camera and disconnect

 

 

it from the USB cable.

 

 

Turn the printer off and

 

 

then on again. Re-

 

 

connect the camera

 

 

and turn it on.

 

 

 

Unable to Print.

The camera or

• Turn off the camera

Error reading

printer may have

and disconnect it. Turn

image file.

experienced a

the printer off and then

 

transient problem

on again. Re-connect

 

or the image file

the camera and turn it

 

may be corrupt.

on.

 

 

• If that does not work,

 

 

transfer the image file

 

 

to your computer and

 

 

try printing the image

 

 

file from the computer.

 

 

 

No printable

The camera has

Disconnect the camera

images in

no still images.

from the printer, then take

memory.

Video clips

still images before

or

cannot be printed

reconnecting the camera

No printable

directly from the

to the printer.

images on card.

camera.

 

 

 

 

Troubleshooting and Support 137