Solve a problem

Chapter 12

Solution 2: Make sure paper is loaded correctly in the photo tray

Solution: Make sure you have paper loaded correctly in the photo tray. For more information, see:

“Load media” on page 13

Cause: The paper was not feeding properly because it was loaded incorrectly. If this did not solve the issue, try the next solution.

Solution 3: Remove excess paper from the photo tray

Solution: Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide.

Cause: There was too much paper loaded in the photo tray. If this did not solve the issue, try the next solution.

Solution 4: Make sure the sheets of paper are not stuck together

Solution: Remove the paper from the photo tray and shuffle the paper so it does not stick together. Reload the paper into the photo tray and try printing again.

Cause: Two or more pieces of paper were stuck together. If this did not solve the issue, try the next solution.

Solution 5: Make sure the photo paper is not curled

Solution: If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled.

Cause: The photo paper was curled.

If this did not solve the issue, try the next solution.

Solution 6: Load one sheet of paper at a time

Solution: Try loading just one sheet of photo paper in the photo tray at a time.

Cause: Paper might not feed properly if you are using the product in an extremely high- or low-humidity environment.

Photo tray cannot engage

Solution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure the output is lowered all the way and lays flat.

Cause: The output tray was not inserted all the way.

98 Solve a problem

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HP Premium - C309g Solution 3 Remove excess paper from the photo tray, Solution 5 Make sure the photo paper is not curled
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Premium - C309g specifications

The HP Premium - C309g is an all-in-one printer that combines versatility and high-quality performance, catering to both home and office needs. This model is part of HP's high-efficiency line, allowing users to print, scan, copy, and fax with ease, all from a single device.

One of the standout features of the C309g is its wireless connectivity options. With built-in Wi-Fi, users can easily connect to the printer from various devices, including laptops, tablets, and smartphones. This functionality is complemented by HP’s ePrint technology, which allows printing from virtually anywhere using a mobile device or email. This level of convenience makes it a popular choice for those constantly on the go.

In addition to wireless capabilities, the C309g supports Apple AirPrint, making it seamless for iOS users to print directly from their devices. This integrated functionality enhances its usability by eliminating the need for additional software or drivers.

Print quality is another defining characteristic of the HP C309g. With its high-resolution printing capability, users can expect crisp texts and vivid images. This model is particularly well-suited for printing photos, thanks to its enhanced color accuracy and detail reproduction. With the capacity to handle a variety of paper sizes and types, including glossy photo paper, the printer adapts to various printing needs effortlessly.

In terms of speed, the C309g offers impressive performance, capable of printing black and white pages at a rate of up to 30 pages per minute. Color prints are also delivered efficiently, ensuring that users do not need to wait long for their documents.

The C309g is equipped with a user-friendly, intuitive control panel, featuring a touchscreen interface that simplifies operation. This allows users to navigate through menus and settings without hassle. Additionally, the device includes an automatic document feeder, making it easier to handle multi-page scanning and copying tasks.

On the sustainability front, the HP C309g is designed with energy-efficient technologies that help reduce its carbon footprint. HP’s environmentally friendly cartridges and the ability to use recycled paper further contribute to a greener printing solution.

Durable and reliable, the HP Premium - C309g stands out as an excellent all-in-one printer that excels in performance, connectivity, and ease of use, making it a valuable addition to any workspace or home office environment.
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