problem a Solve

Chapter 12

Paper messages

The following is a list of paper-related error messages:

•Ink is drying

•Paper upside down

•Paper orientation error

Ink is drying

Solution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until the product pulls the printed sheet to print on the back side.

Cause: Transparencies and some other media require a drying time that is longer than normal.

Paper upside down

Solution: Load paper in the input tray print side down.

Cause: Paper in the input tray was upside down.

Paper orientation error

Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops.

Cause: Paper in the input tray was in landscape orientation.

Power and connection messages

The following is a list of power- and connection-related error messages:

•Improper shutdown

Improper shutdown

Solution: Press the On button to turn the product on and off.

Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product can be damaged.

Ink cartridge and printhead messages

The following is a list of printhead and ink cartridge error messages:

•Cartridges in wrong slot

•General printer error

•Incompatible ink cartridges

•Incompatible printhead

106 Solve a problem