problem a Solve
Chapter 12
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem installing the printhead or ink cartridges.
Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of
If you believe you purchased genuine HP ink cartridges, go to:
For more information, see:
“Replace the cartridges” on page 72
Cause: The product detected
Original HP ink depleted
Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
122 Solve a problem