problem a Solve
Chapter 12
After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.
For more information, see:
“Print and evaluate a print quality report” on page 75
Cause: The printhead needed to be cleaned.
Check the print settings
Solution: Try the following:
•Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
•Check the print quality setting and make sure it matches the type of paper loaded in the product.
You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a
•Make sure the margin settings for the document do not exceed the printable area of the product.
To select a print speed or quality
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
5.Click the Features tab.
6.In the Paper Type
7.In the Print Quality
NOTE: To find out what dpi the product will print based on the paper type and print quality settings you selected, click Resolution.
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