Solve a problem

Chapter 12

Cause: The product has nearly maximized the ink service capacity.

Ink system failure

Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn on the product.

If you continue to receive this message, write down the error code provided in the message on the product display, and then contact HP support. Go to:

www.hp.com/support

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The printhead or the ink delivery system failed and the product can no longer print.

Check ink cartridges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Install all five ink cartridges

Solution 2: Make sure the ink cartridges are installed correctly

Solution 3: Contact HP support

Solution 1: Install all five ink cartridges

Solution: Install all five ink cartridges.

If all five of the ink cartridges are already installed, proceed to the next solution. For more information, see:

Replace the cartridges” on page 72

Cause: One or more of the ink cartridges were not installed.

If this did not solve the issue, try the next solution.

Solution 2: Make sure the ink cartridges are installed correctly

Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error.

To make sure the ink cartridges are properly installed

1.Make sure the product is turned on.

2.Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.

116 Solve a problem

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HP Premium - C309g manual Ink system failure, Check ink cartridges, Solution 1 Install all five ink cartridges

Premium - C309g specifications

The HP Premium - C309g is an all-in-one printer that combines versatility and high-quality performance, catering to both home and office needs. This model is part of HP's high-efficiency line, allowing users to print, scan, copy, and fax with ease, all from a single device.

One of the standout features of the C309g is its wireless connectivity options. With built-in Wi-Fi, users can easily connect to the printer from various devices, including laptops, tablets, and smartphones. This functionality is complemented by HP’s ePrint technology, which allows printing from virtually anywhere using a mobile device or email. This level of convenience makes it a popular choice for those constantly on the go.

In addition to wireless capabilities, the C309g supports Apple AirPrint, making it seamless for iOS users to print directly from their devices. This integrated functionality enhances its usability by eliminating the need for additional software or drivers.

Print quality is another defining characteristic of the HP C309g. With its high-resolution printing capability, users can expect crisp texts and vivid images. This model is particularly well-suited for printing photos, thanks to its enhanced color accuracy and detail reproduction. With the capacity to handle a variety of paper sizes and types, including glossy photo paper, the printer adapts to various printing needs effortlessly.

In terms of speed, the C309g offers impressive performance, capable of printing black and white pages at a rate of up to 30 pages per minute. Color prints are also delivered efficiently, ensuring that users do not need to wait long for their documents.

The C309g is equipped with a user-friendly, intuitive control panel, featuring a touchscreen interface that simplifies operation. This allows users to navigate through menus and settings without hassle. Additionally, the device includes an automatic document feeder, making it easier to handle multi-page scanning and copying tasks.

On the sustainability front, the HP C309g is designed with energy-efficient technologies that help reduce its carbon footprint. HP’s environmentally friendly cartridges and the ability to use recycled paper further contribute to a greener printing solution.

Durable and reliable, the HP Premium - C309g stands out as an excellent all-in-one printer that excels in performance, connectivity, and ease of use, making it a valuable addition to any workspace or home office environment.