Documents are missing or faded

Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications.

Check the settings

The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting.

Check the original

The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast.

Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade.

If you are copying a borderless original, load the original on the scanner glass, not the ADF. For more information, see Load an original on the scanner glass.

If you are copying a photo, be sure to load it on the scanner glass as indicated by the icon on the scan bed.

Size is reduced

The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size.

The HP software settings might be set to reduce the scanned image. Change the settings, if needed. See the onscreen Help for the HP software for more information.

Copy quality is poor

Take steps to improve the copy quality

Use quality originals.

Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. For more information, see Load media.

Use or make a carrier sheet to protect your originals.

Check the printer

The scanner lid might not be closed correctly.

The scanner glass or lid backing might need cleaning. For more information, see Maintain the printer.

The automatic document feeder (ADF) might need cleaning. For more information, see Maintain the printer.

Print a Print Quality Diagnostic Page and follow the instructions on the page to resolve poor quality copy problems. For more information, see Print quality troubleshooting.

Solve copy problems

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