◦Inspect the ends of the memory device for dirt or material that closes a hole or spoils a metal contact. Clean the contacts with a
◦Make sure that the memory device is working correctly by testing it with other devices.
•Check the memory device slot
◦Make sure that the memory device is fully inserted into the correct slot. For more information, see Insert a memory device.
◦Remove the memory card (when the light is not blinking) and shine
a flashlight into the empty slot. See if any of the small pins inside are bent. When the printer is off, you can straighten slightly bent pins by using the tip of a thin, retracted ballpoint pen. If a pin has bent in such a way that it touches another pin, replace the memory card reader or have the printer serviced. For more information, see HP support. This website provides information and utilities that can help you correct many common printer problems.
The printer cannot read photos on the memory deviceCheck the memory device
The memory device might be corrupt.
Solve wired (Ethernet) network problems
TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.
If you are unable to connect the printer to your wired (Ethernet) network, perform one or more of the following tasks.
NOTE: After correcting any of the following, run the installation program again.
•General network troubleshooting
General network troubleshootingIf you are unable to install the HP software provided with the printer, verify that:
•All cable connections to the computer and the printer are secure.
•The network is operational and the network hub, switch, or router is turned on.
•All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.
•The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.
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