HP Pro 8600 - N911a, Pro 8600 Plus - N911g, Pro 8600 Premium e-

Contents
Solve copy problems..............................................................................................................	109
No copy came out.............................................................................................................	110
Copies are blank...............................................................................................................	110
Documents are missing or faded......................................................................................	111
Size is reduced.................................................................................................................	111
Copy quality is poor .........................................................................................................	111
Copy defects are apparent...............................................................................................	112
The printer prints half a page, then ejects the paper........................................................	112
Paper mismatch................................................................................................................	113
Solve scan problems..............................................................................................................	113
Scanner did nothing..........................................................................................................	113
Scan takes too long..........................................................................................................	113
Part of the document did not scan or text is missing........................................................	114
Text cannot be edited.......................................................................................................	114
Error messages appear....................................................................................................	115
Scanned image quality is poor.........................................................................................	115
Scan defects are apparent...............................................................................................	117
Solve fax problems.................................................................................................................	117
The fax test failed.............................................................................................................	118
Solve problems using Web Services and HP websites..........................................................	131
Solve problems using Web Services................................................................................	131
Solve problems using HP websites..................................................................................	132
Solve HP Digital Solutions problems......................................................................................	132
Solving HP Direct Digital Filing problems.........................................................................	132
Common problems.....................................................................................................	133
Unable to scan to network folder................................................................................	133
Unable to scan to email..............................................................................................	134
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)...................................................................................................................	135
Solving HP Digital Fax problems......................................................................................	135
Solve memory device problems.............................................................................................	136
The printer cannot read the memory device.....................................................................	136
The printer cannot read photos on the memory device....................................................	137
Solve wired (Ethernet) network problems...............................................................................	137
General network troubleshooting......................................................................................	137
Solve wireless problems.........................................................................................................	138
Basic wireless troubleshooting.........................................................................................	138
Step 1 - Make sure the wireless (802.11) light is turned on.......................................	138
Step 2 - Restart components of the wireless network................................................	138
Step 3 - Run the Print Wireless Network Test............................................................	138
Advanced wireless troubleshooting..................................................................................	139
Step 1: Make sure your computer is connected to your network................................	139
Step 2: Make sure that the printer is connected to your network...............................	140
Step 3: Check to see if the firewall software is blocking communication....................	141
Step 4: Make sure the printer is online and ready......................................................	142
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................	142
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................	143
After resolving the problems.............................................................................................	143