Chapter 9

Solve wireless problems

This section provides information about solving problems you might encounter when connecting the printer to your wireless network.

Follow these suggestions in order, starting with those listed in the "Basic wireless troubleshooting" section. If you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section.

This section contains the following topics:

•Basic wireless troubleshooting

•Advanced wireless troubleshooting

•After resolving the problems

TIP: For more information about troubleshooting wireless problems, visit www.hp.com/go/wirelessprinting.

TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.)

NOTE: After you resolve the problem, follow the instructions in After resolving the problems.

Basic wireless troubleshooting

Perform the following steps in the order presented.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the printer's wireless button is not lit, the wireless capabilities might not have been turned on.

To turn on wireless, touch (right arrow), touch Setup, touch Network, touch Wireless Radio, and then select Yes.

NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue.

Step 3 - Run the Print Wireless Network Test

For wireless networking issues, run the Print Wireless Network Test.

138 Solve a problem