Solve wired network problems | HP Pro MFP M177fw instruction

Solve wired network problems

Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the product control panel and locate the product IP address that is listed on this page.

●Poor physical connection

●The computer is using the incorrect IP address for the product

●The computer is unable to communicate with the product

●The product is using incorrect link and duplex settings for the network

●New software programs might be causing compatibility problems

●The computer or workstation might be set up incorrectly

●The product is disabled, or other network settings are incorrect

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.

Poor physical connection

1.Verify that the product is attached to the correct network port using a cable of the correct length.

2.Verify that cable connections are secure.

3.Look at the network port connection on the back of the product, and verify that the amber activity light and the green link-status light are lit.

4.If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the product

1.Open the printer properties and click the Ports tab. Verify that the current IP address for the product is selected. The product IP address is listed on the product configuration page.

2.If you installed the product using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

3.If you installed the product using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4.If the IP address is correct, delete the product and then add it again.

The computer is unable to communicate with the product

1.Test network communication by pinging the network.

96 Chapter 8 Solve problems

ENWW

Image 106

HP Pro MFP M177fw manual Solve wired network problems, Poor physical connection

Contents

Color Laserjet PRO MFP Page HP Color LaserJet Pro MFP M176, M177 Copyright and License Table of contents Create and edit speed-dial entries Delete speed-dial entries Solve problems 105 107 Viii Product introduction Product comparison Product views Control panel overview Product comparison Supported operating systems Product comparison Product views Product front view Product back view Control panel overview LCD control-panel layout M176n model Touchscreen control-panel layout M177fw model Control-panel Home screen Network button Apps button Product introduction Paper trays Supported paper sizes and types Load the input tray Supported paper sizes Supported paper sizes and typesSupported paper sizes Supported paper types Supported paper types Enww Load the input tray 1Input tray paper orientation Product Paper trays Print Print tasks Windows How to print WindowsManually print on both sides Windows Print tasks Windows Print multiple pages per sheet Windows Enww Enww Select the paper type Windows Additional printing information Print tasks Mac OS How to print Mac OSManually print on both sides Mac OS Print multiple pages per sheet Mac OS Select the paper type Mac OS Enww HP ePrint Web-based printingHP ePrint software AirPrint Set up HP Wireless Direct Printing touchscreen models only Wireless Menu Wireless Direct Settings On/Off Copy Make a copy Copy on both sides duplex Optimize copy quality Make a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan Fax Connect and configure the product for fax Connect the product Select Time/Date Configure the productControl panel HP Fax Setup Wizard Windows Select Fax Header Select Rings to Answer Select Fax Setup, and then select Fax Set-Up UtilitySelect Answer Mode Select Extension Phone Install the HP Fax software Windows, optional Select Advanced Setup, and then select Fax/Tel Ring Time Send a fax from the HP software Windows Send a faxSelect Start Fax Create and edit speed-dial entries Touch Individual SetupCreate, edit, and delete speed-dial entries Delete speed-dial entries Fax Manage the product Change the product connection type Windows Use HP Web Services applications touchscreen models only Touch the Enable Web Services button HP Device Toolbox Windows Tab or section Description Home tab HP Device Toolbox Windows HP Utility for Mac OS HP Utility featuresOpen the HP Utility HP Utility for Mac OS X Product security features Set or change the product password Lock the product Configure the Sleep/Auto Off After setting Economy settingsPrint with EconoMode System Setup Energy Settings Sleep/Auto Off After System Setup Energy Settings Wake/Auto On Events Enable or disable the Very Low settings System Setup Supply Settings Black Cartridge or Color Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Enww Enww Replace the imaging drum Replace the imaging drum Enww Close the front cover Reinstall the dust cover on the tray Enww Solve problems Control panel help system touchscreen models only Restore the factory-set defaults Product picks up multiple sheets of paper Solve paper feed or jam problemsProduct does not pick up paper Frequent or recurring paper jams Touch the Configuration Report button Prevent paper jams Clear jams from the input tray Clear jams from the input tray Clear jams in the output bin Clear jams in the output bin Clear jams in the document feeder Clear jams in the document feeder Improve print quality Set the paper-type setting for the print jobPrint from a different software program Check the paper-type setting Mac OS Check the toner-cartridge status System Setup Print Quality Color Calibration Print a cleaningCalibrate the product to align the colors Perform additional print quality troubleshooting Print the print quality Inspect the toner cartridge for damage Check the paper and printing environment Check the EconoMode settings Adjust color settings Windows Change the color options Improve copy and scan quality Check the paper settingsSystem Setup Paper Setup Check the scanner glass for dirt and smudges Check the image adjustment settings Optimize for text or pictures Edge-to-edge copying Close the document-feeder input tray Solve problems Improve fax image quality Check the send-fax resolution settingCheck the lightness/darkness setting Check the scanner glass for dirt or smudges Check the Error Correction setting Check the Fit-to-Page setting Send to a different fax machine Check the senders fax machine Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklist Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Perform a wireless network diagnostic test Wireless network is not functioningReduce interference on a wireless network Enww Solve fax problems Check the hardware setup Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Parts, supplies, and accessories Customer self-repair parts Order parts, accessories, and suppliesAccessories Index Manual duplex Mac Page CF548-90908* *CF548-90908