Solve problems | HP Pro MFP M177fw instruction

8 Solve problems

●Control panel help system (touchscreen models only)

●Restore the factory-set defaults

●Solve paper feed or jam problems

●Clear jams from the input tray

●Clear jams in the output bin

●Clear jams in the document feeder

●Improve print quality

●Improve copy and scan quality

●Improve fax image quality

●Solve wired network problems

●Solve wireless network problems

●Solve fax problems

Go to www.hp.com/support/ljMFPM176series or www.hp.com/support/ljMFPM177series for HP's all- inclusive help for your product:

●Solve problems.

●Download software updates.

●Join support forums.

●Find warranty and regulatory information.

You can also go to www.hp.com/support for Worldwide support and other HP products.

ENWW

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HP Pro MFP M177fw manual Solve problems

Contents

Color Laserjet PRO MFP Page HP Color LaserJet Pro MFP M176, M177 Copyright and License Table of contents Create and edit speed-dial entries Delete speed-dial entries Solve problems 105 107 Viii Product comparison Product views Control panel overview Product introduction Supported operating systems Product comparison Product comparison Product front view Product views Product back view LCD control-panel layout M176n model Control panel overview Touchscreen control-panel layout M177fw model Network button Control-panel Home screen Apps button Product introduction Supported paper sizes and types Load the input tray Paper trays Supported paper sizes and types Supported paper sizesSupported paper sizes Supported paper types Supported paper types Enww Load the input tray 1Input tray paper orientation Product Paper trays Print How to print Windows Print tasks WindowsManually print on both sides Windows Print tasks Windows Print multiple pages per sheet Windows Enww Enww Select the paper type Windows Additional printing information How to print Mac OS Print tasks Mac OSManually print on both sides Mac OS Select the paper type Mac OS Print multiple pages per sheet Mac OS Enww Web-based printing HP ePrintHP ePrint software AirPrint Wireless Menu Wireless Direct Settings On/Off Set up HP Wireless Direct Printing touchscreen models only Make a copy Copy on both sides duplex Optimize copy quality Copy Make a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan Fax Connect the product Connect and configure the product for fax Control panel HP Fax Setup Wizard Windows Configure the productSelect Time/Date Select Fax Header Select Answer Mode Select Fax Setup, and then select Fax Set-Up UtilitySelect Rings to Answer Select Extension Phone Select Advanced Setup, and then select Fax/Tel Ring Time Install the HP Fax software Windows, optional Send a fax Send a fax from the HP software WindowsSelect Start Fax Create, edit, and delete speed-dial entries Touch Individual SetupCreate and edit speed-dial entries Delete speed-dial entries Fax Manage the product Change the product connection type Windows Touch the Enable Web Services button Use HP Web Services applications touchscreen models only Tab or section Description Home tab HP Device Toolbox Windows HP Device Toolbox Windows HP Utility features HP Utility for Mac OSOpen the HP Utility HP Utility for Mac OS X Set or change the product password Product security features Lock the product Economy settings Configure the Sleep/Auto Off After settingPrint with EconoMode System Setup Energy Settings Wake/Auto On Events System Setup Energy Settings Sleep/Auto Off After System Setup Supply Settings Enable or disable the Very Low settings Black Cartridge or Color Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Enww Enww Replace the imaging drum Replace the imaging drum Enww Close the front cover Reinstall the dust cover on the tray Enww Solve problems Control panel help system touchscreen models only Restore the factory-set defaults Product does not pick up paper Solve paper feed or jam problemsProduct picks up multiple sheets of paper Frequent or recurring paper jams Prevent paper jams Touch the Configuration Report button Clear jams from the input tray Clear jams from the input tray Clear jams in the output bin Clear jams in the output bin Clear jams in the document feeder Clear jams in the document feeder Set the paper-type setting for the print job Improve print qualityPrint from a different software program Check the toner-cartridge status Check the paper-type setting Mac OS Print a cleaning System Setup Print Quality Color CalibrationCalibrate the product to align the colors Print the print quality Perform additional print quality troubleshooting Check the paper and printing environment Inspect the toner cartridge for damage Adjust color settings Windows Check the EconoMode settings Change the color options System Setup Paper Setup Check the paper settingsImprove copy and scan quality Check the scanner glass for dirt and smudges Optimize for text or pictures Check the image adjustment settings Edge-to-edge copying Close the document-feeder input tray Solve problems Check the lightness/darkness setting Check the send-fax resolution settingImprove fax image quality Check the scanner glass for dirt or smudges Check the Fit-to-Page setting Check the Error Correction setting Check the senders fax machine Send to a different fax machine Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the product Product is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Wireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network Enww Check the hardware setup Solve fax problems Faxes are sending slowly Fax cuts off or prints on two pages Fax quality is poor Parts, supplies, and accessories Order parts, accessories, and supplies Customer self-repair partsAccessories Index Manual duplex Mac Page CF548-90908* *CF548-90908