Wireless network is not functioning | HP Pro MFP M177fw manual

The wireless network is not functioning

1.Make sure that the network cable is not connected.

2.To verify if the network has lost communication, try connecting other devices to the network.

3.Test network communication by pinging the network.

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter.

b.Type ping followed by the router IP address.

For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane.

c.If the window displays round-trip times, the network is working.

4.Make sure that the router or product connects to the same network that the computer connects to.

a.Print a configuration page.

b.Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

c.If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the product.

Perform a wireless network diagnostic test

From the product control panel, you can run a diagnostic test that provides information about the wireless network settings.

LCD control panel

1.On the product control panel, press the Setup button.

2.Select Network Setup, and then select Wireless Menu.

3.Select Network Test, and then press the OK button. The product prints a test page that shows test results.

Touchscreen control panel

1.From the Home screen on the product control panel, touch the Setup button.

2.Select Network Setup, and then select Wireless Menu.

3.Select Run Network Test. The product prints a test page that shows test results.

Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:

100 Chapter 8 Solve problems

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HP Pro MFP M177fw manual Wireless network is not functioning, Perform a wireless network diagnostic test

Contents

Color Laserjet PRO MFP Page HP Color LaserJet Pro MFP M176, M177 Copyright and License Table of contents Create and edit speed-dial entries Delete speed-dial entries Solve problems 105 107 Viii Product introduction Product comparison Product views Control panel overview Product comparison Supported operating systems Product comparison Product views Product front view Product back view Control panel overview LCD control-panel layout M176n model Touchscreen control-panel layout M177fw model Control-panel Home screen Network button Apps button Product introduction Paper trays Supported paper sizes and types Load the input tray Supported paper sizes Supported paper types Supported paper sizes and typesSupported paper sizes Supported paper types Enww Load the input tray 1Input tray paper orientation Product Paper trays Print Manually print on both sides Windows How to print WindowsPrint tasks Windows Print tasks Windows Print multiple pages per sheet Windows Enww Enww Select the paper type Windows Additional printing information Manually print on both sides Mac OS How to print Mac OSPrint tasks Mac OS Print multiple pages per sheet Mac OS Select the paper type Mac OS Enww HP ePrint software Web-based printingHP ePrint AirPrint Set up HP Wireless Direct Printing touchscreen models only Wireless Menu Wireless Direct Settings On/Off Copy Make a copy Copy on both sides duplex Optimize copy quality Make a copy Copy on both sides duplex Optimize copy quality Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Scan Fax Connect and configure the product for fax Connect the product Select Time/Date Configure the productControl panel HP Fax Setup Wizard Windows Select Fax Header Select Rings to Answer Select Fax Setup, and then select Fax Set-Up UtilitySelect Answer Mode Select Extension Phone Install the HP Fax software Windows, optional Select Advanced Setup, and then select Fax/Tel Ring Time Select Start Fax Send a faxSend a fax from the HP software Windows Create and edit speed-dial entries Touch Individual SetupCreate, edit, and delete speed-dial entries Delete speed-dial entries Fax Manage the product Change the product connection type Windows Use HP Web Services applications touchscreen models only Touch the Enable Web Services button HP Device Toolbox Windows Tab or section Description Home tab HP Device Toolbox Windows Open the HP Utility HP Utility featuresHP Utility for Mac OS HP Utility for Mac OS X Product security features Set or change the product password Lock the product Print with EconoMode Economy settingsConfigure the Sleep/Auto Off After setting System Setup Energy Settings Sleep/Auto Off After System Setup Energy Settings Wake/Auto On Events Enable or disable the Very Low settings System Setup Supply Settings Black Cartridge or Color Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Enww Enww Replace the imaging drum Replace the imaging drum Enww Close the front cover Reinstall the dust cover on the tray Enww Solve problems Control panel help system touchscreen models only Restore the factory-set defaults Product picks up multiple sheets of paper Solve paper feed or jam problemsProduct does not pick up paper Frequent or recurring paper jams Touch the Configuration Report button Prevent paper jams Clear jams from the input tray Clear jams from the input tray Clear jams in the output bin Clear jams in the output bin Clear jams in the document feeder Clear jams in the document feeder Print from a different software program Set the paper-type setting for the print jobImprove print quality Check the paper-type setting Mac OS Check the toner-cartridge status Calibrate the product to align the colors Print a cleaningSystem Setup Print Quality Color Calibration Perform additional print quality troubleshooting Print the print quality Inspect the toner cartridge for damage Check the paper and printing environment Check the EconoMode settings Adjust color settings Windows Change the color options Improve copy and scan quality Check the paper settingsSystem Setup Paper Setup Check the scanner glass for dirt and smudges Check the image adjustment settings Optimize for text or pictures Edge-to-edge copying Close the document-feeder input tray Solve problems Improve fax image quality Check the send-fax resolution settingCheck the lightness/darkness setting Check the scanner glass for dirt or smudges Check the Error Correction setting Check the Fit-to-Page setting Send to a different fax machine Check the senders fax machine Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Product is disabled, or other network settings are incorrect Solve wireless network problems Wireless connectivity checklist Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Reduce interference on a wireless network Wireless network is not functioningPerform a wireless network diagnostic test Enww Solve fax problems Check the hardware setup Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages Parts, supplies, and accessories Accessories Order parts, accessories, and suppliesCustomer self-repair parts Index Manual duplex Mac Page CF548-90908* *CF548-90908