HP Pro x2 612 G1 13 Support, Contacting support

Support

13 Support

Contacting support

If the information provided in this user guide or Help and Support does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●E-mail support.

●Find support telephone numbers.

●Locate an HP service center.

72 Chapter 13

Contents

Page Page Safety warning notice Page Table of contents Page Page Page Page Page 1Welcome Finding information Page 2Getting to know your computer Tablet edge components Page Display Power keyboard Top TouchPad Lights Keys Right side Left side Rear Releasing the tablet from the power keyboard Changing your tablet's settings Changing your tablet's view Adjusting your tablet's autorotate lock Adjusting your tablet's screen brightness 3Connecting to a network Connecting to a wireless network Using the wireless controls Turning wireless devices on or off Using HP Connection Manager (select models only) Using a WLAN Using an Internet service provider Setting up a WLAN Configuring a wireless router Protecting your WLAN Connecting to a WLAN Using HP Mobile Broadband (select models only) Inserting and removing a SIM Using GPS (select models only) Using Bluetooth wireless devices Connecting to a wired network Connecting to a local area network (LAN) Using pointing devices Setting pointing device preferences Using the TouchPad and gestures Turning the TouchPad off and on Tapping Scrolling 2-fingerpinch zoom 2-fingerclick Rotating (select models only) Flicking (select models only) Using the digitizer pen (select models only) Identifying the pen components Holding the pen Storing the pen Using the keyboard Identifying the hot keys Using keypads Using the embedded numeric keypad Using the integrated numeric keypad Using an optional external numeric keypad 5Multimedia Audio Connecting speakers Adjusting the volume Connecting headphones and microphones Webcams Video VGA DisplayPort Connecting wired displays using MultiStream Transport DisplayPort Topology Notification Duplicate Extend 6Power management Shutting down the computer Setting power options Using power-savingstates Initiating and exiting Sleep Initiating and exiting Hibernation Using the power meter and power settings Setting password protection on wakeup Using battery power Factory-sealedbattery Finding additional battery information Using Battery Check Displaying the remaining battery charge Maximizing battery discharge time Managing low battery levels Conserving battery power Using external AC power Testing an AC adapter 7External cards and devices Using memory card readers Inserting a memory card Removing a memory card Using smart cards Inserting a smart card Removing a smart card Using a USB device Connecting a USB device Removing a USB device Using optional external devices Using optional external drives 8Drives Handling drives Improving hard drive performance Using Disk Defragmenter Using Disk Cleanup 9Security Protecting the computer Using passwords Setting passwords in Windows Setting passwords in Computer Setup Managing a BIOS administrator password Entering a BIOS administrator password Managing a Computer Setup DriveLock password Setting a DriveLock password Entering a DriveLock password Changing a DriveLock password Removing DriveLock protection Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock password Removing Automatic DriveLock protection Using antivirus software Using firewall software Installing critical security updates Using HP Client Security (select models only) Using the fingerprint reader (select models only) Locating the fingerprint reader 10 Maintenance Cleaning your computer Cleaning procedures Cleaning the display (All-in-Onesor Notebooks) Cleaning the sides or cover Updating programs and drivers Using SoftPaq Download Manager 11 Backup and recovery Creating recovery media and backups Guidelines Creating recovery media with HP Recovery Disc Creator Creating recovery media Backing up your information Performing a system recovery Using the Windows recovery tools Using f11 recovery tools (select models only) Using Windows 7 operating system media Next 6.Select Repair your computer Using Computer Setup Starting Computer Setup Navigating and selecting in Computer Setup Restoring factory settings in Computer Setup Updating the BIOS Determining the BIOS version Downloading a BIOS update Synchronizing the tablet and keyboard Using MultiBoot About the boot device order Choosing MultiBoot preferences Setting a new boot order in Computer Setup Dynamically choosing a boot device using the f9 prompt Setting a MultiBoot Express prompt Entering MultiBoot Express preferences Using HP PC Hardware Diagnostics (UEFI) Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 13 Support Contacting support Labels 14Specifications Input power Operating environment ATraveling with or shipping your computer BTroubleshooting Troubleshooting resources Resolving issues The computer is unable to start up The computer screen is blank Software is functioning abnormally The computer is on but not responding The computer is unusually warm An external device is not working The wireless network connection is not working A disc does not play A movie is not visible on an external display The process of burning a disc does not begin, or it stops before completion CElectrostatic discharge Index M maintenance