Troubleshooting resources, Resolving issues | HP Pro x2 612 G1

BTroubleshooting

Troubleshooting resources

●Access website links and additional information about the computer through Help and Support. To access Help and Support, select Start > Help and Support.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

●Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support: ◦ Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦E-mail HP support.

◦Find HP support worldwide telephone numbers.

◦Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:

●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

●If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:

●The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To

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HP Pro x2 612 G1 Troubleshooting resources, Resolving issues, Computer is unable to start up, Computer screen is blank

Contents

User Guide Product notice Software terms Safety warning notice Iv Safety warning notice Table of contents VGA Power management Security Support Appendix C Electrostatic discharge Index Welcome Support User guides User guides View Warranty InformationFinding information Resources Components Description Getting to know your computerTablet edge components Tablet edge components Communication and Chat HP WebCam DisplayComponent Description Power keyboard Top TouchPad Lights Keys Fn key Right side Help and Support User Guides Left side Releasing the tablet from the power keyboard Rear Adjusting your tablets screen brightness Changing your tablets settingsAdjusting your tablets autorotate lock Changing your tablets view Using the wireless controls Connecting to a networkConnecting to a wireless network Turning wireless devices on or off Using the wireless button Using a WlanUsing HP Connection Manager select models only Using operating system controls Configuring a wireless router Using an Internet service providerSetting up a Wlan Protecting your Wlan Using HP Mobile Broadband select models onlyConnecting to a Wlan Inserting and removing a SIM Using GPS select models only Using Bluetooth wireless devices Connecting to a wired network Connecting to a local area network LAN Using the TouchPad and gestures Using pointing devicesSetting pointing device preferences Turning the TouchPad off and on Tapping Scrolling Finger pinch zoom Finger click Rotating select models only Holding the pen Using the digitizer pen select models onlyIdentifying the pen components Storing the pen Using the keyboard Identifying the hot keys Hot key combination Description Hot key combination Using keypadsUsing the embedded numeric keypad Using the integrated numeric keypad Using an optional external numeric keypad Connecting headphones and microphones Connecting speakersAdjusting the volume Multimedia Checking audio functions on the computer WebcamsVideo VGA Connecting wired displays using MultiStream Transport DisplayPortPage Using power-saving states Power managementSetting power options Shutting down the computer Initiating and exiting Hibernation Using the power meter and power settingsInitiating and exiting Sleep Factory-sealed battery Using battery powerSetting password protection on wakeup Finding additional battery information Maximizing battery discharge time Using Battery CheckDisplaying the remaining battery charge Managing low battery levels Using external AC power Conserving battery power Testing an AC adapter Inserting a memory card Using memory card readersExternal cards and devices Removing a memory card Using smart cards Removing a smart card Using a USB deviceInserting a smart card Removing a USB device Using optional external devicesConnecting a USB device Using optional external drives Handling drives Using Disk DefragmenterDrives Improving hard drive performance Using Disk Cleanup Security Using passwordsComputer risk Security feature Protecting the computer Setting passwords in Windows Password Function Setting passwords in Computer Setup Managing a Bios administrator password Managing a Computer Setup DriveLock password Entering a Bios administrator password Setting a DriveLock password Removing DriveLock protection Entering a DriveLock passwordChanging a DriveLock password Using Computer Setup Automatic DriveLock Entering an Automatic DriveLock password Removing Automatic DriveLock protection Using antivirus softwareUsing firewall software Using the fingerprint reader select models only Installing critical security updatesUsing HP Client Security select models only Locating the fingerprint reader Cleaning procedures MaintenanceCleaning your computer Cleaning the display All-in-Ones or Notebooks Updating programs and drivers Using SoftPaq Download ManagerCleaning the TouchPad, keyboard, or mouse Creating recovery media with HP Recovery Disc Creator Backup and recoveryCreating recovery media and backups Guidelines Creating recovery media Backing up your information Performing a system recovery Using the Windows recovery tools Using f11 recovery tools select models only Using Windows 7 operating system media Select Repair your computer Navigating and selecting in Computer Setup Using Computer SetupStarting Computer Setup Restoring factory settings in Computer Setup Downloading a Bios update Updating the BiosDetermining the Bios version Choosing MultiBoot preferences Using MultiBootAbout the boot device order Synchronizing the tablet and keyboard Setting a MultiBoot Express prompt Setting a new boot order in Computer SetupDynamically choosing a boot device using the f9 prompt Using HP PC Hardware Diagnostics Uefi Entering MultiBoot Express preferences Downloading HP PC Hardware Diagnostics Uefi to a USB device Support Contacting support Labels Component Operating environment SpecificationsInput power Traveling with or shipping your computer Resolving issues TroubleshootingTroubleshooting resources Computer is unable to start up Computer is unusually warm Software is functioning abnormallyComputer is on but not responding An external device is not working Movie is not visible on an external display Wireless network connection is not workingDisc does not play Page Electrostatic discharge Symbols/Numerics Index Maintenance SIM