Picture Problems

If you see a picture but it is not the

•

Press Source two times and select the source you want to view.
one you expect to see

•

Label your sources so you can more easily identify them. See “Labeling the

 

 

Sources” on page 51.

 

• If you cannot find a source connected to a composite-video input on Video

 

 

1, 2, or 3, make sure the adjacent S-video input has no cable attached.

 

 

 

If a blank picture displays

•

Press Source two times and select the source you want to watch.

 

• Be sure the external source is turned on and connected.

 

• For a computer connection, ensure your notebook computer’s external video

 

 

port is turned on. Refer to the computer manual. On some notebooks, for

 

 

example, press the Fn+F4 or Fn+F5 function keys to turn on the external video

 

 

port.

 

 

 

If the image is too dim

•

Try reducing the amount of ambient light shining onto the screen.

 

• Press the Picture button one or more times to try different color and

 

 

brightness combinations.

 

• Press Settings, go to Picture > Brightness, and increase the brightness.

 

 

However, if you increase brightness too much, you could reduce color

 

 

quality.

 

• If a warning message is displayed about the lamp module, replace the lamp

 

 

module to restore full brightness.

 

 

 

If the image is too small, too large,

•

Press the Aspect button one or more times to try different stretch and zoom

or stretched

 

combinations.

 

 

 

If the colors seem slightly wrong

•

See “Adjusting the Picture for Best Color” on page 50.

 

 

 

If the colors seem completely wrong

•

Verify that all cables are connected properly. Observe the color coding on

 

 

connectors.

 

• Be sure the pins on the cable connectors are not bent or broken.

 

• Press Settings, go to Picture > Reset, press OK, and select Yes.

 

• Press Settings, go to Setup > Factory reset, press OK, and select Yes.

 

 

 

If the picture is not clear (ghost

•

Check the cable connections.
images, smearing, poor quality)

•

Try a different channel or different source. The source could have poor

 

 

picture quality.

 

• If the source device has more than one video output, see “Choosing Your

 

 

Video Connections” on page 13.

 

• If the problem occurs for the cable input on one or more cable channels,

 

 

press Settings and go to Setup > Channel setup > Cable system. Try the

 

 

different settings, or ask your local cable provider if either HRC or IRC is

 

 

used.

 

• For an antenna input, try adjusting the antenna.

 

• For a source that is connected with a component, composite, or S-video

 

 

cable, be sure you are using a coaxial cable rated at 75 ohms. Any other

 

 

cable or impedance rating can reduce picture quality.

 

• For a source connected with a video cable, the cable might need to be

 

 

higher quality, especially if the cable is longer than about 3 m (10 ft). HP

 

 

recommends low-loss cable for longer distances to avoid degrading or

 

 

losing the picture.

 

 

 

If the picture has a black area

•

If the picture has black bars at the top and bottom of the screen or at the left

 

 

and right of the screen, the picture might have a different shape than the

 

 

screen. This is normal for certain types of pictures and sources. If you want

 

 

the picture to fill the entire screen, press Aspect one or more times to find the

 

 

view you like best. If the source device has shape options, try changing them

 

 

too. If you want the picture to fill the screen, the picture might have to be

 

 

stretched or cut off.

 

• If there is a black box inside the picture, you might have a caption option

 

 

turned on but not being used. Press Settings and go to Setup > Closed

 

 

caption. Turn off or chang the caption options.

 

 

 

If several picture settings seem

•

Press Settings, go to Picture > Reset, press OK, and select Yes.
completely wrong and you cannot

•

Press Settings, go to Setup > Factory reset, press OK, and select Yes.
fix them

 

 

 

 

 

Troubleshooting 61

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