HP SR1560AN, SR1520NX, SR1519X, SR1520AN Hardware Installation, Symptom, Problem, Solution, Restart

Hardware Installation

Symptom	Problem	Solution
A new device is	Device driver is not	Install the device driver from the CD or diskette provided with the device, or
not recognized	installed.	download and install the driver from the device manufacturer’s Web site.
as part of the		You may need an updated driver for Windows XP. Contact the device vendor
system.		directly for an update.
		For HP peripherals, visit the HP Web site. Refer to the Warranty and Support
		Guide for details.
	Device connector is not	Ensure that the device is properly and securely connected and that the pins in
	seated or connected	the connector are not bent down.
	properly.
	Cable(s) of new external	Ensure that all cables are properly and securely connected and that the pins in
	device are loose, or	the cable or connector are not bent.
	power cables are
	unplugged.
	Power switch of new	Turn off the PC, turn on the external device, and then turn on the PC to
	device is not turned on.	integrate the device with the PC system.
	When the system	Restart the PC, and follow the instructions for accepting the changes.
	advised you of changes
	to the configuration, you
	did not accept them.
	A Plug and Play card	Deselect the automatic settings in the operating system for the card, and choose
	may not automatically	a basic configuration that doesn’t cause a resource conflict.
	configure when added if	You can also reconfigure or disable devices to resolve the resource conflict.
	the default configuration
	conflicts with other
	devices.
New device	Cannot install new	You must be logged in as the computer administrator to install or uninstall a
does not work.	device driver.	device driver. To switch users, click Start, click Log Off, and then click
		Switch User; choose the computer administrator user. (The computer
		administrator is usually the user Owner.)
New or	A hardware device	To resolve a device conflict, you may need to disable one of the devices or
existing device	conflict exists.	uninstall an old device driver:
does not work		1	Click Start, and click Control Panel.
after installing		2	Click Performance and Maintenance, if it is present.
a new device.
		3	Double-click the System icon, and select the Hardware tab.
		4	Click the Device Manager button.
		5	Click the plus sign (+) next to the problem device and check for exclamation
			points in a yellow circle near the device icon. The exclamation point means
			there is a device conflict or problem with the device. Exclamation points do
			not always appear when a device is not working properly.
		6	If there is an old or unnecessary device driver listed in the Device Manager,
			this may be causing the device conflict. To uninstall the old driver for the
			new device driver to work properly, do the following: Right-click the device,
			click Uninstall, and then click OK.
		7	Right-click the device and select Properties.
		8	If available, click the Resources tab to verify that there is a device conflict.
		9	Click the General tab to see if your device is enabled and working
			properly. If it is available, click the Troubleshoot button, and follow the
			onscreen instructions in the device troubleshooter wizard.
		10	Restart the PC. Click Start, click Turn Off Computer, and then click
			Restart.

12PC Troubleshooting and System Recovery Guide