Keyboard and Mouse
Symptom | Problem | Solution | |
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Keyboard commands and | Keyboard connector is not | Turn off the PC by using the mouse, reconnect the keyboard | |
typing are not recognized | properly connected. | to the back of your PC, and turn on your PC. | |
by the PC. |
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Program in use has stopped | Restart or turn off your PC using the mouse. | ||
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| responding to commands. |
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| Keyboard is damaged. | Press the Help ? button on the keyboard to open the Help | |
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| and Support Center, or refer to the Warranty and Support | |
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| Guide to contact Support for replacement details. | |
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Cursor will not move using | The Num Lock key may | Press the Num Lock key. The Num Lock light should not be on | |
the arrow keys on the | be on. | if you want to use the arrow keys in the number keys group. | |
keypad. |
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The keyboard Print button | Some programs do not | Use the Print menu item in the program. | |
does not work. | recognize the Print button. |
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Wireless keyboard does | Keyboard batteries are low | Replace the batteries in the wireless keyboard; refer to the | |
not work after installation | or empty. | documentation that came with your wireless set. | |
or is not detected. |
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Mouse does not | Mouse connector is not | Turn off your PC using the keyboard: | |
respond to movement | properly plugged into the | 1 Press the Ctrl and Esc keys on the keyboard at the same | |
or is too slow. | back of the PC. | time to display the Start menu. | |
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| 2 Use the up arrow or down arrow key to select Turn Off | |
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| Computer, and then press the Enter key on the | |
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| keyboard. | |
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| 3 Use the up arrow or down arrow key to select Turn Off, | |
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| and then press the Enter key. | |
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| After the shutdown is complete, plug the mouse connector | |
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| into the back of your PC, and turn on your PC. | |
| Program in use has stopped | Restart your PC by using the keyboard. If possible, save any | |
| responding to commands. | open files and close open applications before restarting. | |
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| Surface in use for rollerball- | Use a mouse pad or other rough surface for the mouse. | |
| type mouse is too smooth. |
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Mouse moves only | Mouse rollerball is dirty. | Remove rollerball cover from bottom of mouse and clean the | |
vertically or horizontally. |
| ball with a damp, | |
| Mouse is damaged. | Press the Help ? button on the keyboard to open the Help | |
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| and Support Center, or refer to the Warranty and Support | |
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| Guide to contact Support for replacement details. | |
Mouse does not work after | Mouse is not connected | Try unplugging and then reconnecting the mouse cable to | |
installation or is not | properly. | your PC. | |
detected. |
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Wireless mouse batteries | Replace the batteries in the mouse. Refer to the | ||
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| are low or empty. | documentation that came with your wireless set. | |
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