Keyboard and Mouse

Symptom

Problem

Solution

 

 

 

Keyboard commands and

Keyboard connector is not

Turn off the PC by using the mouse, reconnect the keyboard

typing are not recognized

properly connected.

to the back of your PC, and turn on your PC.

by the PC.

 

 

Program in use has stopped

Restart or turn off your PC using the mouse.

 

 

responding to commands.

 

 

 

 

 

Keyboard is damaged.

Press the Help ? button on the keyboard to open the Help

 

 

and Support Center, or refer to the Warranty and Support

 

 

Guide to contact Support for replacement details.

 

 

 

Cursor will not move using

The Num Lock key may

Press the Num Lock key. The Num Lock light should not be on

the arrow keys on the

be on.

if you want to use the arrow keys in the number keys group.

keypad.

 

 

 

 

 

The keyboard Print button

Some programs do not

Use the Print menu item in the program.

does not work.

recognize the Print button.

 

 

 

 

Wireless keyboard does

Keyboard batteries are low

Replace the batteries in the wireless keyboard; refer to the

not work after installation

or empty.

documentation that came with your wireless set.

or is not detected.

 

 

 

 

 

Mouse does not

Mouse connector is not

Turn off your PC using the keyboard:

respond to movement

properly plugged into the

1 Press the Ctrl and Esc keys on the keyboard at the same

or is too slow.

back of the PC.

time to display the Start menu.

 

 

2 Use the up arrow or down arrow key to select Turn Off

 

 

Computer, and then press the Enter key on the

 

 

keyboard.

 

 

3 Use the up arrow or down arrow key to select Turn Off,

 

 

and then press the Enter key.

 

 

After the shutdown is complete, plug the mouse connector

 

 

into the back of your PC, and turn on your PC.

 

Program in use has stopped

Restart your PC by using the keyboard. If possible, save any

 

responding to commands.

open files and close open applications before restarting.

 

 

 

 

Surface in use for rollerball-

Use a mouse pad or other rough surface for the mouse.

 

type mouse is too smooth.

 

 

 

 

Mouse moves only

Mouse rollerball is dirty.

Remove rollerball cover from bottom of mouse and clean the

vertically or horizontally.

 

ball with a damp, lint-free cloth (not paper).

 

Mouse is damaged.

Press the Help ? button on the keyboard to open the Help

 

 

and Support Center, or refer to the Warranty and Support

 

 

Guide to contact Support for replacement details.

Mouse does not work after

Mouse is not connected

Try unplugging and then reconnecting the mouse cable to

installation or is not

properly.

your PC.

detected.

 

 

Wireless mouse batteries

Replace the batteries in the mouse. Refer to the

 

 

are low or empty.

documentation that came with your wireless set.

 

 

 

14PC Troubleshooting and System Recovery Guide

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HP SR1500NX, SR1520NX, SR1519X, SR1520AN, SR1517CL, SR1514NX, SR1510NX, SR1511NX, SR1503WM, SR1538X, SR1536NX Keyboard and Mouse