Contents
PC Troubleshooting and System Recovery Guide
Hewlett-Packard Company P.O. Box Cupertino, CA USA
Copyright 2005 Hewlett-Packard Development Company, L.P
The information in this document is subject to change without notice
Hard Disk Drive Space
Table of Contents
Recovering from Software Problems
Troubleshooting
iv PC Troubleshooting and System Recovery Guide
Turning Off Your PC
Recovering from Software Problems
PC Repair Overview
Restarting Your PC
6 Click System Restore
Microsoft System Restore
Application Recovery and Driver Recovery
3 Choose All Programs 4 Choose Accessories 5 Choose System Tools
a Click Start, Control Panel, and then Add or Remove Programs
System Recovery Overview
Creating System Recovery Discs
6 Click Compaq Application Recovery
To create or start the Recovery Tools CD
Creating a Recovery Tools CD
Running System Recovery from Recovery Discs
To create System Recovery discs
Starting System Recovery if the PC is responding
Running System Recovery from the Hard Disk Drive
Troubleshooting
Starting System Recovery if the PC is not responding
Hard Disk Drive Space
Solution
Audio
Symptom
Problem
Problem
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive
8 PC Troubleshooting and System Recovery Guide
Symptom
Solution
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive continued
Symptom
Problem
Problem
Diskette Floppy Drive Select Models Only
10 PC Troubleshooting and System Recovery Guide
Symptom
Problem
Display Monitor
Hard Disk Drive
Symptom
Solution
Hardware Installation
Symptom
Problem
Solution
Internet Access
Symptom
Problem
Problem
Keyboard and Mouse
14 PC Troubleshooting and System Recovery Guide
Symptom
Problem
Power
Keyboard and Mouse continued
Symptom
Symptom
Memory
Miscellaneous
Power continued