Contents
PC Troubleshooting and System Recovery Guide
Copyright 2005 Hewlett-Packard Development Company, L.P
Hewlett-Packard Company P.O. Box Cupertino, CA USA
The information in this document is subject to change without notice
Table of Contents
Recovering from Software Problems
Troubleshooting
Hard Disk Drive Space
iv PC Troubleshooting and System Recovery Guide
Recovering from Software Problems
PC Repair Overview
Restarting Your PC
Turning Off Your PC
Microsoft System Restore
Application Recovery and Driver Recovery
3 Choose All Programs 4 Choose Accessories 5 Choose System Tools
6 Click System Restore
System Recovery Overview
Creating System Recovery Discs
6 Click Compaq Application Recovery
a Click Start, Control Panel, and then Add or Remove Programs
Creating a Recovery Tools CD
Running System Recovery from Recovery Discs
To create System Recovery discs
To create or start the Recovery Tools CD
Running System Recovery from the Hard Disk Drive
Starting System Recovery if the PC is responding
Starting System Recovery if the PC is not responding
Troubleshooting
Hard Disk Drive Space
Audio
Symptom
Problem
Solution
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive
8 PC Troubleshooting and System Recovery Guide
Symptom
Problem
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive continued
Symptom
Problem
Solution
Diskette Floppy Drive Select Models Only
10 PC Troubleshooting and System Recovery Guide
Symptom
Problem
Display Monitor
Hard Disk Drive
Symptom
Problem
Hardware Installation
Symptom
Problem
Solution
Internet Access
Symptom
Problem
Solution
Keyboard and Mouse
14 PC Troubleshooting and System Recovery Guide
Symptom
Problem
Power
Keyboard and Mouse continued
Symptom
Problem
Memory
Miscellaneous
Power continued
Symptom
