Internet Access
Symptom | Problem | Solution | |
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Cannot connect to the | Internet service provider | Verify Internet settings, or contact your ISP for assistance. | |
Internet. | (ISP) account is not set up |
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| properly. |
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| Modem is not set up | Reconnect the modem, verifying connections. | |
| properly. | Note that your PC may also have an Ethernet network | |
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| interface (also called a network interface card, or NIC) that | |
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| connects to a local area network (LAN). Although it looks | |
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| similar to the modem connector, the | |
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| connector is not the same. Verify that you are using the | |
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| modem connector. Do not connect a telephone cable to the | |
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| NIC. Do not plug a network cable into a telephone service | |
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| line; doing so may damage the NIC. | |
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| Web browser is not set up | Verify that the Web browser is installed and set up to work | |
| properly. | with your ISP. | |
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| ISP may temporarily be | Try to connect again later, or contact your ISP for assistance. | |
| unavailable. |
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Cannot automatically start | You must log in to your ISP | Log in to your ISP, and start the desired program. | |
Internet programs. | before some programs will |
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| start. |
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Internet takes too long to | Modem is not set up | Verify that the correct modem speed and COM port are | |
download Web sites. | properly. | selected: | |
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| 1 | Click Start, and then click Control Panel. |
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| 2 | Click Printers and Other Hardware, if it is present. |
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| 3 |
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| 4 | Select the Modems tab, and then click the Properties |
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| button. |
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| 5 | In the Device status area, verify the modem is working |
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| properly. |
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| 6 | In the Device usage area, verify the modem is enabled. |
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| 7 | If there are further problems, click the Troubleshoot |
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| button, and follow the onscreen instructions. |
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The AOL program comes | The PC is still trying to use | You may want to remove the AOL program. | |
up even when it is not | AOL for Internet access. | To uninstall AOL: | |
being used. |
| 1 | Click Start on the taskbar. |
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| 2 | Click Control Panel. |
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| 3 | |
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| 4 | Select America Online, click Change/Remove, and |
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| then follow the onscreen instructions. |
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| NOTE: Removing the AOL program will not cancel your | |
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| account with AOL. | |
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PC Troubleshooting and System Recovery Guide 13
