Hard Disk Drive

Symptom

Possible solution

 

 

PC seems to be locked up and not

Use the Windows Task Manager to close any programs not responding or to restart

responding.

the PC:

 

1 Press the Ctrl key, the Alt key, and the Delete key on the keyboard at the

 

same time.

 

2 Select the program that is not responding, and click End Task.

 

Or

 

Click Shut Down, and then click Restart.

 

If this does not work, press and hold the On button for 5 or more seconds to turn off

 

the PC. Then, press the On button.

 

 

Hard disk drive error message

Double-click the Help and Support icon on the desktop to open the Help and

displays.

Support Center, or refer to the Limited Warranty and Support Guide to contact

 

Support for replacement details.

 

 

Hardware Installation

Symptom

Possible solution

 

 

A new device is not recognized as

Install the device driver from the CD provided with the device, or download and

part of the system.

install the driver from the device manufacturer Web site.

 

You may need an updated driver for Windows XP. Contact the device vendor directly

 

for an update.

 

For HP peripheral devices, visit the HP Web site. Refer to the Limited Warranty and

 

Support Guide for details.

 

 

 

Ensure that the device is properly and securely connected and that the pins in the

 

connector are not bent down.

 

 

 

Ensure that all cables are properly and securely connected and that the pins in the

 

cable or connector are not bent.

 

 

 

Turn off the PC, turn on the external device, and then turn on the PC to integrate the

 

device with the PC.

 

 

 

Restart the PC, and follow the instructions for accepting the changes.

 

 

 

Deselect the automatic settings in the operating system for the device, and choose a

 

basic configuration that does not cause a resource conflict.

 

You can also reconfigure or disable devices to resolve the resource conflict.

 

 

New device does not work.

You must be logged in as the computer administrator to install or uninstall a device

 

driver. To switch users, click Start, click Log Off, and then click Switch User;

 

choose the computer administrator user. (The computer administrator is usually the

 

user Owner.)

 

 

8PC Troubleshooting and Maintenance Guide