Keyboard and Mouse

Symptom

Possible solution

 

 

Keyboard commands and typing

Turn off the PC by using the mouse, and then unplug and reconnect the keyboard to

are not recognized by the PC.

the back of your PC, and then turn on your PC.

 

 

 

Double-click the Help and Support icon on the desktop to open the Help and

 

Support Center, or refer to the Limited Warranty and Support Guide to contact

 

Support for replacement details.

 

 

Keyboard Print button does

Use the Print menu item in the program (typically located on the File menu).

not work.

 

 

 

 

 

Wireless keyboard does not work

•

Ensure the keyboard is within the range of the receiver.

after installation or is not detected.

•

Replace the batteries in the wireless keyboard.

 

•

Refer to the documentation that came with the keyboard.

 

 

 

Wireless mouse does not work after

•

Ensure the mouse is within the range of the receiver.

installation or is not detected.

•

Replace the batteries in the wireless mouse.

 

•

Refer to the documentation that came with the mouse.

 

 

Cursor does not respond to mouse

Restart your PC using the keyboard:

movement.

1

Press the Alt and Tab keys on the keyboard at the same time to navigate to an

 

 

open application.

 

2

Press the Ctrl and S keys on the keyboard at the same time to save your changes

 

 

in the selected application (Ctrl+S is the keyboard command for Save on

 

 

most—notall—applications).

 

3

After saving changes in all open applications, press the Ctrl and Esc keys on the

 

 

keyboard at the same time to display the Start menu.

 

4

Use the up arrow key to select Turn Off Computer, and then press the Enter key

 

 

on the keyboard.

 

5

Use the left and right arrow keys to select Turn Off, and then press the Enter key.

 

6

After the shutdown is complete, unplug and then reconnect the mouse connector

 

 

into the back of your PC, and then turn on your PC.

 

 

Cursor responds slowly to mouse

Use a mouse pad or other rough surface under the mouse.

movement.

 

 

 

 

Cursor does not move using the

Press the Num Lock key. The Num Lock light should not be on if you want to use the

arrow keys on the keypad.

arrow keys in the number keys group.

 

 

Cursor moves only vertically or

Remove the rollerball cover from bottom of mouse (rotate it counter-clockwise), remove

horizontally (or does not move

the ball, and clean it with a damp, lint-free cloth (not paper). Also clean the rollers on

smoothly on the screen).

which the ball moves.

 

 

Mouse does not work after

Unplug and reconnect the mouse cable to your PC.

installation or is not detected.

 

 

 

 

Optical mouse does not track

Place the mouse on a mouse pad or white sheet of paper, or gently wipe the light

cursor well.

sensor lens on the bottom of the mouse with a lint-free cloth (not paper).

 

 

 

PC Troubleshooting and Maintenance Guide 11