HP Presario Keyboard and Mouse (continued), Power

Keyboard and Mouse (continued)

Symptom	Possible solution
Cursor moves too fast or	Adjust the cursor speed:
too slow.	1	Click Start, Control Panel, Printers and Other Hardware, and then Mouse.
	2	Click the Pointer Options tab.
	3	Adjust the Motion slider toward Slow or Fast to decrease or increase the speed at
		which the pointer (cursor) responds to mouse movement.
	4	Click OK.

Power

Symptom	Possible solution
PC will not turn on or start.	Ensure that cables connecting the PC to the external power source are plugged in
	properly. The power cord plugs into the wall outlet and into the power adapter (brick),
	and then the adapter plugs into the PC and turns on the green power supply light above
	the connector on the PC. If the light is not on, and the power outlet is functioning, refer to
	the Limited Warranty and Support Guide to contact Support.
	If the display (monitor) is blank, the monitor may not be properly connected. Connect the
	monitor to the PC, plug it in, and turn it on.
	Test the wall outlet by connecting a different electrical device to the outlet.
	If you upgraded memory, it may be incompatible. Reinstall the old memory to return your
	PC to its original state. Refer to the Upgrading and Servicing Guide for instructions.
	Double-click the Help and Support icon on the desktop to open the Help and Support
	Center, or refer to the Limited Warranty and Support Guide to contact Support for
	replacement details.
Invalid system disk or	When drive activity stops, remove the disk and press the spacebar. The PC should
Non-System disk or disk error	start up.
message displays.
PC does not respond or turn off	Press and hold the On button until the PC turns off.
when the On button is pressed.
PC shuts down automatically.	The PC is in an exceedingly hot environment. Let it cool down.
	Ensure PC air vents are not blocked and internal fan is running. Note that your PC may
	not have an internal fan.
	Refer to the Limited Warranty and Support Guide to contact Support for replacement
	details. Note that your PC may not have an internal fan.

12PC Troubleshooting and Maintenance Guide