Hardware Installation (continued)
Symptom | Possible solution | |
|
| |
New or existing device does not | To resolve a device conflict, you may need to disable one of the devices or uninstall | |
work after installing a new device. | an old device driver: | |
| 1 | Click Start, and click Control Panel. |
| 2 | Click Performance and Maintenance. |
| 3 | Click the System icon, and select the Hardware tab. |
| 4 | Click Device Manager. |
| 5 | Click the plus sign (+) next to the problem device and check for exclamation |
|
| points in a yellow circle near the device icon. The exclamation point means there |
|
| is a device conflict or problem with the device. Exclamation points do not always |
|
| appear when a device is not working properly. |
| 6 | If there is an old or unnecessary device driver listed in the Device Manager, this |
|
| may be causing the device conflict. To uninstall the old driver for the new device |
|
| driver to work properly, do the following: |
|
| and then click OK. |
| 7 | |
| 8 | If available, click the Resources tab to verify that there is a device conflict. |
| 9 | Click the General tab to see if your device is enabled and working properly. If it |
|
| is available, click the Troubleshoot button, and follow the onscreen instructions |
|
| in the device troubleshooter wizard. |
| 10 | Restart the PC. Click Start, click Turn Off Computer, and then click Restart. |
|
|
|
Internet Access
Symptom | Possible solution |
|
|
I cannot connect to the Internet. | Verify Internet settings, or contact your Internet Service Provider (ISP) for assistance. |
|
|
| Unplug and reconnect the modem, verifying connections. |
| Note that your PC may also have an Ethernet network interface (also called a |
| network interface card, or NIC) that connects to a local area network (LAN). |
| Although it looks similar to the modem connector, the |
| connector is not the same. Verify that you are using the modem connector. Do not |
| connect a telephone cable to the NIC. Do not plug a network cable into a telephone |
| service line; doing so may damage the NIC. |
|
|
| Verify that the Web browser is installed and set up to work with your ISP. |
|
|
| Try to connect again later, or contact your ISP for assistance. |
|
|
I cannot automatically start Internet | Log in to your ISP, and start the desired program. |
programs. |
|
|
|
PC Troubleshooting and Maintenance Guide 9