Internet Access (continued)

Symptom

Possible solution

 

 

Web pages load slowly.

Verify that the correct modem speed and COM port are selected:

 

1

Click Start, and then click Control Panel.

 

2

Click Printers and Other Hardware, if it is present.

 

3

Double-clickPhone and Modem Options.

 

4

Select the Modems tab, and then click the Properties button.

 

5

In the Device status area, verify the modem is working properly.

 

6

In the Device usage area, verify the modem is enabled.

 

7

If there are further problems, click the Troubleshoot button, and follow the

 

 

onscreen instructions.

 

Note that Web pages do not always load as quickly as files stored on your PC. Web

 

pages may also load slowly if there is a high demand for the Web site at that time.

 

 

My Internet browser home page

You may have spyware on your PC. Spyware is software that usually runs silently in

changed to something I did

the background on your PC, collecting and sending information about you and your

not want.

use of the PC to another person or system on the Internet.

 

You can find and remove spyware from your PC by using any one of a number of

 

software programs available for this purpose. Many of the popular virus protection

 

programs have some tools that scan for and remove spyware from your PC.

 

To avoid getting spyware on your PC:

 

•

Do not install programs if you are not sure they come from reputable companies.

 

 

Check the company’s Web site very carefully for information about what is

 

 

included with the program.

 

•

Do not automatically click Yes when a download window asks if it is OK to install

 

 

a program on your PC. Read the message in the window and make sure it is a

 

 

software program that you really want.

 

 

Unwanted pop-up advertisements

This is typically caused by adware or advertising-supported software.

display on my PC when connected

You can configure your Web browser to block pop-ups (available by clicking Tools

to the Internet.

and then Pop-up Blocker).

 

To remove adware from your PC, use the antispyware/adware program included on

 

your PC (select models only) or any number of available software programs that

 

remove adware programs.

 

Note that many of the popular antivirus programs have tools that scan for and

 

remove adware from your PC.

 

 

 

10PC Troubleshooting and Maintenance Guide