Internet Access (continued)
Symptom | Possible solution | |
|
| |
Web pages load slowly. | Verify that the correct modem speed and COM port are selected: | |
| 1 | Click Start, and then click Control Panel. |
| 2 | Click Printers and Other Hardware, if it is present. |
| 3 |
|
| 4 | Select the Modems tab, and then click the Properties button. |
| 5 | In the Device status area, verify the modem is working properly. |
| 6 | In the Device usage area, verify the modem is enabled. |
| 7 | If there are further problems, click the Troubleshoot button, and follow the |
|
| onscreen instructions. |
| Note that Web pages do not always load as quickly as files stored on your PC. Web | |
| pages may also load slowly if there is a high demand for the Web site at that time. | |
|
| |
My Internet browser home page | You may have spyware on your PC. Spyware is software that usually runs silently in | |
changed to something I did | the background on your PC, collecting and sending information about you and your | |
not want. | use of the PC to another person or system on the Internet. | |
| You can find and remove spyware from your PC by using any one of a number of | |
| software programs available for this purpose. Many of the popular virus protection | |
| programs have some tools that scan for and remove spyware from your PC. | |
| To avoid getting spyware on your PC: | |
| • | Do not install programs if you are not sure they come from reputable companies. |
|
| Check the company’s Web site very carefully for information about what is |
|
| included with the program. |
| • | Do not automatically click Yes when a download window asks if it is OK to install |
|
| a program on your PC. Read the message in the window and make sure it is a |
|
| software program that you really want. |
|
| |
Unwanted | This is typically caused by adware or | |
display on my PC when connected | You can configure your Web browser to block | |
to the Internet. | and then | |
| To remove adware from your PC, use the antispyware/adware program included on | |
| your PC (select models only) or any number of available software programs that | |
| remove adware programs. | |
| Note that many of the popular antivirus programs have tools that scan for and | |
| remove adware from your PC. | |
|
|
|
10PC Troubleshooting and Maintenance Guide