Video

Symptom

Possible solution

 

 

Some video files do not play.

Your file may be corrupted or in an unsupported format. Open the video file in a

 

video editor, and then resave the file in a supported format.

 

 

Codec error messages appear

Open the file in Windows Media Player. Ensure Windows Media Player is

when I play certain video files.

configured to automatically download codecs.

 

•

If the correct codec is available, the file will play. Note that you must be

 

 

connected to the Internet to download the codec file.

 

•

If the correct codec is not available, check to see if there is an update available

 

 

for Windows Media Player.

 

For more information, open Windows Media Player Help, and then search the online

 

Help for codec.

 

 

 

Files Needed To Display Video Are

1

Click Start, right-click My Computer, and then select Properties.

Missing or Corrupt error message

2

Click the Hardware tab, and then click Device Manager.

appears.

3

Click the plus sign (+) next to Sound, video and game controllers.

 

 

4

Double-click TV tuner (select models only).

 

5

Click the Driver tab, and then click Update Driver.

 

6

Select Install from a list or a specific location, and then click Next.

 

7

Remove the check mark from Search removable media.

 

8

Click Include this location in this search, and then click the Browse button.

 

9

Click the plus sign (+) in order, next to each of the following directories:

 

•

My Computer

 

•

C:\

 

•

Drivers

 

10

Click OK, Next, and then click Finish after the drivers are updated.

 

11

Restart the PC.

 

 

 

CD and DVD Drives

Symptom

Possible solution

 

 

The CD or DVD drive cannot read a

Ensure the disc is inserted with the label facing up and centered in the tray.

disc or takes too long to start.

 

 

Wait at least 30 seconds to let the DVD drive determine the type of media.

 

 

 

 

Clean the disc with a CD cleaning kit, available from most PC stores.

 

 

 

The driver may be corrupted or outdated. For information, double-click the Help and

 

Support icon on the desktop to open the Help and Support Center, type update

 

driver into the Search box, and then click Search.

 

 

I cannot remove a CD or DVD.

Turn on your PC, and press the Eject button nearest the drive to open the tray.

 

If you suspect a problem with the actual Eject button:

 

1

Click Start and then My Computer.

 

2

Right-click the CD or DVD drive you want to open.

 

3

Select Eject from the menu.

 

 

 

PC Troubleshooting and Maintenance Guide 5