Maintenance and Service Guide
Compaq Presario V3500 and V3700 Notebook PCs
Copyright 2007 Hewlett-Packard Development Company, L.P
Safety warning notice
iv Safety warning notice
1 Product description 2 External component identification
Table of contents
Removal and replacement procedures
Illustrated parts catalog
Setup Utility
Specifications
Backup and Recovery
Screw listing
Recycling
9 Connector pin assignments
Power cord set requirements
Index
Compaq Presario
1 Product description
Product Name
and V3700 Notebook PC
AMD processors
2 Chapter 1 Product description
Intel Pentium Dual-Core processors
Chipset
UMA nVidia
Mobile Intel Graphics
Media Accelerator
Memory
4 Chapter 1 Product description
Panel
Hard drives
options by way of wireless
Wireless
Integrated wireless local
Diskette drive
card
Power
External media
Ports
Security
Preinstalled
Serviceability
Operating system
Display components
2 External component identification
Top components
Options
Button and speakers
Panel System and Maintenance Power
esc key
Keys
10 Chapter 2 External component identification
fn key
plugged into an external power source, the light stays
Lights
source, the light is turned off when all batteries in the
Blinking The hard drive or optical drive is being accessed
TouchPad
12 Chapter 2 External component identification
Front components
Left-side components
14 Chapter 2 External component identification
Vent
Rear component
Enables airflow to cool internal
components
Right-side components
16 Chapter 2 External component identification
Bottom components
3 Illustrated parts catalog
Serial number location
Item Description
Computer major components
1 14.1-inch, WXGA, BrightView display assembly
Spare part number
20 Chapter 3 Illustrated parts catalog
Keyboards
TouchPad
Speaker assembly
ExpressCard assembly
Modem module cable
22 Chapter 3 Illustrated parts catalog
Batteries
Power connector cable
Fan/heat sink mounting bracket not illustrated
24 Chapter 3 Illustrated parts catalog
WLAN modules
Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos
Spare part number
26 Chapter 3 Illustrated parts catalog
Item Description
Display bezels
Display assembly components
Optical drives include bezel
Antenna, microphone cable kit not illustrated
Wireless Antenna Kit
Display switch module
Display Hinge Kit
Display assembly components
Rubber display kit not illustrated
Door/Cover Kit
30 Chapter 3 Illustrated parts catalog
3 USB/power connector board cable includes num lock light
Cable Kit
1 Power button board cable 2 LED board cable
4 Bluetooth module cable
Mass storage devices
32 Chapter 3 Illustrated parts catalog
Spare part number
Mass storage devices
Item Description
Power cords
Miscellaneous parts
Optical wired mouse
AC adapters
Sequential part number listing
Screw Kit
36 Chapter 3 Illustrated parts catalog
Spare part Description number
38 Chapter 3 Illustrated parts catalog
System board for use only with computer models with Intel processors that are not equipped with microphones
40 Chapter 3 Illustrated parts catalog
System board for use only with full-featured computer models with AMD processors without a camera module
42 Chapter 3 Illustrated parts catalog
Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Martinique, British Virgin Islands, French Guiana, Guadeloupe, Nether Antilles, Aruba, Bermuda, Syria, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe
44 Chapter 3 Illustrated parts catalog
Service considerations
4 Removal and replacement procedures
Preliminary replacement requirements
Tools required
Cables and connectors
Drive handling
Grounding guidelines
Electrostatic discharge damage
Packaging and transporting guidelines
Workstation guidelines
Voltage protection level
Equipment guidelines
Material
Unknown user password
Component replacement procedures
Serial number
Computer feet
52 Chapter 4 Removal and replacement procedures
For use in computer models with Intel processors
Battery
For use in computer models with Intel or AMD processors
Hard drive
Component replacement procedures
6. Remove the hard drive from the hard drive bay
8. Lift the bracket 2 straight up to remove it from the hard drive
Reverse this procedure to reassemble and install the hard drive
56 Chapter 4 Removal and replacement procedures
802.11a/b/g WLAN modules
WLAN module
802.11a/b/g/n WLAN modules
802.11b/g WLAN module for use in Thailand
802.11n WLAN modules
58 Chapter 4 Removal and replacement procedures
Broadcom 802.11b/g WLAN modules
Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines,. Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe
Reverse this procedure to install a WLAN module
60 Chapter 4 Removal and replacement procedures
RTC battery
Memory module
5. Remove the module 2 by pulling it away from the slot at an angle
Reverse this procedure to install a memory module
Component replacement procedures
Optical drive
7. Remove the optical drive bracket
Component replacement procedures
4. Use the media tray frame to remove the optical drive
Keyboard
4. Open the computer as far as possible
Component replacement procedures
3. Turn the computer display-side up, with the front toward you
5. Lift the rear edge of the keyboard 1 until it rests at an angle
9. Remove the keyboard Reverse this procedure to install the keyboard
68 Chapter 4 Removal and replacement procedures
Switch cover
70 Chapter 4 Removal and replacement procedures
7. Remove the switch cover
Reverse this procedure to install the switch cover
a. Keyboard see Keyboard on page
Display assembly
b. Switch cover see Switch cover on page
Page
2 Two rubber screw covers on the display bezel bottom edge
8. Remove the display assembly
Component replacement procedures
3 Eight Phillips PM2.5×7.0 screws
15. Remove the inverter and inverter bracket
74 Chapter 4 Removal and replacement procedures
1 that secure the inverter to the display enclosure
1 that secure each hinge to the display enclosure
Component replacement procedures
17. Remove the inverter 2 from the bracket
76 Chapter 4 Removal and replacement procedures
Camera module
Before removing the camera module, follow these steps
8. Disconnect the camera module cable 2 from the camera module
9. Turn the camera module assembly upside down
Component replacement procedures
Top cover
e. Switch cover see Switch cover on page
a. Hard drive see Hard drive on page
2 from on the system board
Reverse this procedure to install the top cover
82 Chapter 4 Removal and replacement procedures
7. Lift the front edge of the top cover and remove it
c. Optical drive see Optical drive on page
f. Display assembly see Display assembly on page
b. WLAN cover see WLAN module on page
d. Keyboard see Keyboard on page
5. Remove the TouchPad board 2 from the TouchPad bracket
Reverse the above procedure to reassemble and install the TouchPad
84 Chapter 4 Removal and replacement procedures
f. Display assembly see Display assembly on page
Wireless switch board
e. Switch cover see Switch cover on page
a. Hard drive see Hard drive on page
86 Chapter 4 Removal and replacement procedures
3. Remove the wireless switch board
Reverse the above procedure to install the wireless switch board
f. Display assembly see Display assembly on page
Modem module
e. Switch cover see Switch cover on page
a. Hard drive see Hard drive on page
b. WLAN cover see WLAN module on page
Audio board
a. Hard drive see Hard drive on page
c. Optical drive see Optical drive on page
f. Display assembly see Display assembly on page
Bluetooth module
e. Switch cover see Switch cover on page
d. Keyboard see Keyboard on page
e. Switch cover see Switch cover on page
h. Audio board see Audio board on page 88 Remove the Bluetooth module
USB board
a. Hard drive see Hard drive on page
a. Hard drive see Hard drive on page
e. Switch cover see Switch cover on page
f. Display assembly see Display assembly on page
c. Optical drive see Optical drive on page
f. Display assembly see Display assembly on page
Speaker assembly
e. Switch cover see Switch cover on page
a. Hard drive see Hard drive on page
Reverse this procedure to install the speaker assembly
Component replacement procedures
e. Switch cover see Switch cover on page
Power connector cable
h. Speaker assembly see Speaker assembly on page
f. Display assembly see Display assembly on page
e. Display assembly see Display assembly on page
RTC battery see RTC battery on page
d. Switch cover see Switch cover on page
System board
f. Top cover see Top cover on page
Fan/heat sink assembly see Fan/heat sink assembly on page
ExpressCard assembly
ExpressCard assembly see ExpressCard assembly on page
Processor see Processor on page
d. Switch cover see Switch cover on page
98 Chapter 4 Removal and replacement procedures
Component replacement procedures
5. Remove the ExpressCard assembly from the system board
Reverse this procedure to install the ExpressCard assembly
i. Bluetooth module see Bluetooth module on page
Fan/heat sink assembly
g. Wireless switch board see Wireless switch board on page
h. Audio board see Audio board on page
Component replacement procedures
Remove the fan/heat assembly
4. Remove the fan/heat sink assembly
1. Disconnect the fan cable from the system board
Reverse this procedure to install the fan/heat sink assembly
102 Chapter 4 Removal and replacement procedures
Intel Pentium Dual-Core processors
Processor
Intel Core Duo processors
Intel Celeron M processors
e. Display assembly see Display assembly on page
l. Fan/heat sink assembly see Fan/heat sink assembly on page
d. Switch cover see Switch cover on page
g. Wireless switch board see Wireless switch board on page
2. Lift the processor 2 straight up and remove it
Reverse this procedure to install the processor
Component replacement procedures
Changing the language of the Setup Utility
5 Setup Utility
Starting the Setup Utility
2. Select Exit Load Setup Defaults, and then press enter
Navigating and selecting in the Setup Utility
Restoring default settings in the Setup Utility
Displaying system information
Setup Utility menus
Using advanced Setup Utility features
Closing the Setup Utility
Main menu
Security menu
System Configuration menu
Diagnostics menu
the Primary Hard Disk Self Test
To do this
110 Chapter 5 Setup Utility
Select
Dimensions
6 Specifications
Computer specifications
Input power
Pixel resolution
14.1-inch, WXGA, BrightView display specifications
Dimensions
Total power consumption
Interface type
Hard drive specifications
Dimensions
Transfer rate
Applicable disc
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications
Access time
Read
System function
System DMA specifications
Hardware DMA
System interrupt specifications-Intel processors
116 Chapter 6 Specifications
System interrupt specifications-AMD processors
System interrupt specifications-AMD processors
System I/O address specifications-Intel processors
118 Chapter 6 Specifications
I/O address hex
System I/O address specifications-Intel processors
System function shipping configuration
System I/O address specifications-AMD processors
120 Chapter 6 Specifications
I/O address hex
System I/O address specifications-AMD processors
System function shipping configuration
System memory map specifications-Intel processors
122 Chapter 6 Specifications
System memory map specifications-AMD processors
System memory map specifications-AMD processors
System function
124 Chapter 6 Specifications
Memory address
7 Screw listing
Where used
Phillips PM2.0×5.0 captive screw
Phillips PM2.5×4.0 screw
Phillips PM2.5×4.0 screw
Where used 2 screws that secure the hard drive to the computer
Where used 2 screws that secure the system board to the computer
Where used One screw that secures the USB board to the computer
Where used 2 screws that secure the speaker assembly to the computer
128 Chapter 7 Screw listing
Phillips PM3.0×4.0 screw
Phillips PM3.0×4.0 screw
Phillips PM2.0×3.0 screw
130 Chapter 7 Screw listing
Where used 2 screws that secure the top cover to the computer
Phillips PM2.0×3.0 screw
2 Two screws that secure the switch cover to the computer
Phillips PM2.5×9.0 screw
Where used
3 One screw that secures the display assembly to the computer
Phillips PM2.5×9.0 screw
Where used 7 screws that secure the top cover to the computer
Where used One screw that secures the top cover to the computer
134 Chapter 7 Screw listing
Black Phillips PM2.5×7.0 screw
Where used 3 screws that secure the keyboard to the computer
Where used 5 screws that secure the display assembly to the computer
Black Phillips PM2.5×7.0 screw
Where used 3 screws that secure the top cover to the computer
Black Phillips PM2.0×5.0 screw
Where used 3 screws that secure the switch cover to the computer
136 Chapter 7 Screw listing
Where used One screw that secures the modem module to the computer
Black Phillips PM2.0×5.0 screw
Black Phillips PM2.5×5.0 screw
Where used One screw that secures the audio board to the computer
Black Phillips PM2.5×5.0 screw
140 Chapter 7 Screw listing
Silver Phillips PM2.0×2.0 screw
Where used 2 screws that secure the TouchPad to the TouchPad bracket
Black Phillips PM2.0×4.0 screw
Black Phillips PM2.0×4.0 screw
Black Phillips PM2.0x3.0 screw
142 Chapter 7 Screw listing
Phillips PM2.0×13.0 captive screw
Phillips PM2.0×13.0 captive screw
When to back up
8 Backup and Recovery
Recovering system information
Backing up your information
Create a system restore point
Using system restore points
When to create restore points
1. Select Start Control Panel System and Maintenance System
1. Select Start All Programs Recovery Manager Recovery Manager
Creating recovery discs
Restore to a previous date and time
3. Click Recovery disc creation, and then click Next
a. Select Start Control Panel Programs Uninstall a program
Reinstalling software programs and drivers
Reinstalling preinstalled programs and drivers
a. Select Start All Programs Recovery Manager Recovery Manager
Recovering from the partition on the hard drive
Performing a recovery
Recovering from the recovery discs
Select Start All Programs Recovery Manager Recovery Manager
2. Select Start All Programs Recovery Manager Recovery Manager
Deleting the recovery partition on the hard drive
Updating reinstalled software
4. Click Remove recovery partition, and then click Next
Audio-in microphone
9 Connector pin assignments
Audio-out headphone
External monitor
External monitor
152 Chapter 9 Connector pin assignments
RJ-11 modem
RJ-45 network
S-Video-out
S-Video-out
Universal Serial Bus
10 Power cord set requirements
Requirements for all countries or regions
Accredited agency
Requirements for specific countries or regions
Country/region
Applicable note number
Display
Battery
11 Recycling
Display
Perform the following steps to disassemble the display assembly
3. Remove the display bezel
158 Chapter 11 Recycling
6. Remove the display panel assembly 2 from the display enclosure
7. Turn the display panel assembly upside down
13. Remove the backlight cover
10. Remove the display panel frame 2 from the display panel
12. Lift the top edge of the backlight cover 2 and swing it outward
14. Turn the display panel right-side up
160 Chapter 11 Recycling
16. Turn the display panel upside down
17. Remove the backlight frame from the display panel
21. Release the LCD panel 3 from the display rear panel
18. Remove the backlight from the backlight frame
19. Disconnect the display cable 1 from the LCD panel
23. Remove the LCD panel 24. Recycle the LCD panel and backlight
Symbols/Numerics
Index
ExpressCard slot
DVB-T tuner, spare part
Ethernet, product description
pin assignments
Page
Page
NOTE: The fan/heat sink assembly mounting bracket must be replaced as shown in the following illustration when installing the fan/heat sink assembly.