Compaq Presario V3500 and V3700 Notebook PCs
Maintenance and Service Guide
Copyright 2007 Hewlett-Packard Development Company, L.P
Safety warning notice
iv Safety warning notice
Removal and replacement procedures
Table of contents
1 Product description 2 External component identification
Illustrated parts catalog
Specifications
Setup Utility
Screw listing
Backup and Recovery
Power cord set requirements
9 Connector pin assignments
Recycling
Index
Product Name
1 Product description
Compaq Presario
and V3700 Notebook PC
Intel Pentium Dual-Core processors
2 Chapter 1 Product description
AMD processors
Chipset
Media Accelerator
Mobile Intel Graphics
UMA nVidia
Panel
4 Chapter 1 Product description
Memory
Hard drives
Integrated wireless local
Wireless
options by way of wireless
Diskette drive
External media
Power
card
Ports
Serviceability
Preinstalled
Security
Operating system
Top components
2 External component identification
Display components
Panel System and Maintenance Power
Button and speakers
Options
10 Chapter 2 External component identification
Keys
esc key
fn key
source, the light is turned off when all batteries in the
Lights
plugged into an external power source, the light stays
Blinking The hard drive or optical drive is being accessed
12 Chapter 2 External component identification
TouchPad
Front components
14 Chapter 2 External component identification
Left-side components
Enables airflow to cool internal
Rear component
Vent
components
16 Chapter 2 External component identification
Right-side components
Bottom components
Serial number location
3 Illustrated parts catalog
1 14.1-inch, WXGA, BrightView display assembly
Computer major components
Item Description
Spare part number
Keyboards
20 Chapter 3 Illustrated parts catalog
ExpressCard assembly
Speaker assembly
TouchPad
Modem module cable
22 Chapter 3 Illustrated parts catalog
Fan/heat sink mounting bracket not illustrated
Power connector cable
Batteries
WLAN modules
24 Chapter 3 Illustrated parts catalog
Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos
Item Description
26 Chapter 3 Illustrated parts catalog
Spare part number
Optical drives include bezel
Display assembly components
Display bezels
Display switch module
Wireless Antenna Kit
Antenna, microphone cable kit not illustrated
Display Hinge Kit
Rubber display kit not illustrated
Display assembly components
30 Chapter 3 Illustrated parts catalog
Door/Cover Kit
1 Power button board cable 2 LED board cable
Cable Kit
3 USB/power connector board cable includes num lock light
4 Bluetooth module cable
32 Chapter 3 Illustrated parts catalog
Mass storage devices
Item Description
Mass storage devices
Spare part number
Optical wired mouse
Miscellaneous parts
Power cords
AC adapters
Screw Kit
Sequential part number listing
36 Chapter 3 Illustrated parts catalog
Spare part Description number
38 Chapter 3 Illustrated parts catalog
System board for use only with computer models with Intel processors that are not equipped with microphones
40 Chapter 3 Illustrated parts catalog
System board for use only with full-featured computer models with AMD processors without a camera module
42 Chapter 3 Illustrated parts catalog
Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Martinique, British Virgin Islands, French Guiana, Guadeloupe, Nether Antilles, Aruba, Bermuda, Syria, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe
44 Chapter 3 Illustrated parts catalog
Preliminary replacement requirements
4 Removal and replacement procedures
Service considerations
Tools required
Drive handling
Cables and connectors
Electrostatic discharge damage
Grounding guidelines
Workstation guidelines
Packaging and transporting guidelines
Material
Equipment guidelines
Voltage protection level
Unknown user password
Serial number
Component replacement procedures
52 Chapter 4 Removal and replacement procedures
Computer feet
For use in computer models with Intel or AMD processors
Battery
For use in computer models with Intel processors
Hard drive
6. Remove the hard drive from the hard drive bay
Component replacement procedures
56 Chapter 4 Removal and replacement procedures
Reverse this procedure to reassemble and install the hard drive
8. Lift the bracket 2 straight up to remove it from the hard drive
802.11a/b/g/n WLAN modules
WLAN module
802.11a/b/g WLAN modules
802.11b/g WLAN module for use in Thailand
Broadcom 802.11b/g WLAN modules
58 Chapter 4 Removal and replacement procedures
802.11n WLAN modules
Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Moldova, Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia and Montenegro, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines,. Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, East Timor, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, and Zimbabwe
60 Chapter 4 Removal and replacement procedures
Reverse this procedure to install a WLAN module
RTC battery
Memory module
Component replacement procedures
Reverse this procedure to install a memory module
5. Remove the module 2 by pulling it away from the slot at an angle
Optical drive
4. Use the media tray frame to remove the optical drive
Component replacement procedures
7. Remove the optical drive bracket
Keyboard
3. Turn the computer display-side up, with the front toward you
Component replacement procedures
4. Open the computer as far as possible
5. Lift the rear edge of the keyboard 1 until it rests at an angle
68 Chapter 4 Removal and replacement procedures
9. Remove the keyboard Reverse this procedure to install the keyboard
Switch cover
Reverse this procedure to install the switch cover
7. Remove the switch cover
70 Chapter 4 Removal and replacement procedures
b. Switch cover see Switch cover on page
Display assembly
a. Keyboard see Keyboard on page
Page
Component replacement procedures
8. Remove the display assembly
2 Two rubber screw covers on the display bezel bottom edge
3 Eight Phillips PM2.5×7.0 screws
1 that secure the inverter to the display enclosure
74 Chapter 4 Removal and replacement procedures
15. Remove the inverter and inverter bracket
17. Remove the inverter 2 from the bracket
Component replacement procedures
1 that secure each hinge to the display enclosure
76 Chapter 4 Removal and replacement procedures
Camera module
Before removing the camera module, follow these steps
Component replacement procedures
9. Turn the camera module assembly upside down
8. Disconnect the camera module cable 2 from the camera module
Top cover
a. Hard drive see Hard drive on page
e. Switch cover see Switch cover on page
82 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the top cover
2 from on the system board
7. Lift the front edge of the top cover and remove it
b. WLAN cover see WLAN module on page
f. Display assembly see Display assembly on page
c. Optical drive see Optical drive on page
d. Keyboard see Keyboard on page
84 Chapter 4 Removal and replacement procedures
Reverse the above procedure to reassemble and install the TouchPad
5. Remove the TouchPad board 2 from the TouchPad bracket
e. Switch cover see Switch cover on page
Wireless switch board
f. Display assembly see Display assembly on page
a. Hard drive see Hard drive on page
Reverse the above procedure to install the wireless switch board
3. Remove the wireless switch board
86 Chapter 4 Removal and replacement procedures
e. Switch cover see Switch cover on page
Modem module
f. Display assembly see Display assembly on page
a. Hard drive see Hard drive on page
a. Hard drive see Hard drive on page
Audio board
b. WLAN cover see WLAN module on page
c. Optical drive see Optical drive on page
e. Switch cover see Switch cover on page
Bluetooth module
f. Display assembly see Display assembly on page
d. Keyboard see Keyboard on page
USB board
h. Audio board see Audio board on page 88 Remove the Bluetooth module
e. Switch cover see Switch cover on page
a. Hard drive see Hard drive on page
f. Display assembly see Display assembly on page
e. Switch cover see Switch cover on page
a. Hard drive see Hard drive on page
c. Optical drive see Optical drive on page
e. Switch cover see Switch cover on page
Speaker assembly
f. Display assembly see Display assembly on page
a. Hard drive see Hard drive on page
Component replacement procedures
Reverse this procedure to install the speaker assembly
h. Speaker assembly see Speaker assembly on page
Power connector cable
e. Switch cover see Switch cover on page
f. Display assembly see Display assembly on page
d. Switch cover see Switch cover on page
RTC battery see RTC battery on page
e. Display assembly see Display assembly on page
System board
f. Top cover see Top cover on page
ExpressCard assembly see ExpressCard assembly on page
ExpressCard assembly
Fan/heat sink assembly see Fan/heat sink assembly on page
Processor see Processor on page
98 Chapter 4 Removal and replacement procedures
d. Switch cover see Switch cover on page
Reverse this procedure to install the ExpressCard assembly
5. Remove the ExpressCard assembly from the system board
Component replacement procedures
g. Wireless switch board see Wireless switch board on page
Fan/heat sink assembly
i. Bluetooth module see Bluetooth module on page
h. Audio board see Audio board on page
4. Remove the fan/heat sink assembly
Remove the fan/heat assembly
Component replacement procedures
1. Disconnect the fan cable from the system board
102 Chapter 4 Removal and replacement procedures
Reverse this procedure to install the fan/heat sink assembly
Intel Core Duo processors
Processor
Intel Pentium Dual-Core processors
Intel Celeron M processors
d. Switch cover see Switch cover on page
l. Fan/heat sink assembly see Fan/heat sink assembly on page
e. Display assembly see Display assembly on page
g. Wireless switch board see Wireless switch board on page
Component replacement procedures
Reverse this procedure to install the processor
2. Lift the processor 2 straight up and remove it
Starting the Setup Utility
5 Setup Utility
Changing the language of the Setup Utility
Restoring default settings in the Setup Utility
Navigating and selecting in the Setup Utility
2. Select Exit Load Setup Defaults, and then press enter
Displaying system information
Closing the Setup Utility
Using advanced Setup Utility features
Setup Utility menus
Main menu
Diagnostics menu
System Configuration menu
Security menu
the Primary Hard Disk Self Test
Select
110 Chapter 5 Setup Utility
To do this
Computer specifications
6 Specifications
Dimensions
Input power
Dimensions
14.1-inch, WXGA, BrightView display specifications
Pixel resolution
Total power consumption
Dimensions
Hard drive specifications
Operating temperature
Interface type
Access time
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications
Transfer mode
Applicable disc
Hardware DMA
System DMA specifications
System function
116 Chapter 6 Specifications
System interrupt specifications-Intel processors
System interrupt specifications-AMD processors
System interrupt specifications-AMD processors
118 Chapter 6 Specifications
System I/O address specifications-Intel processors
System function shipping configuration
System I/O address specifications-Intel processors
I/O address hex
120 Chapter 6 Specifications
System I/O address specifications-AMD processors
System function shipping configuration
System I/O address specifications-AMD processors
I/O address hex
122 Chapter 6 Specifications
System memory map specifications-Intel processors
System memory map specifications-AMD processors
System memory map specifications-AMD processors
Memory address
124 Chapter 6 Specifications
System function
7 Screw listing
Phillips PM2.0×5.0 captive screw
Where used
Where used 2 screws that secure the hard drive to the computer
Phillips PM2.5×4.0 screw
Phillips PM2.5×4.0 screw
Where used 2 screws that secure the speaker assembly to the computer
Where used One screw that secures the USB board to the computer
Where used 2 screws that secure the system board to the computer
128 Chapter 7 Screw listing
Phillips PM3.0×4.0 screw
Phillips PM3.0×4.0 screw
130 Chapter 7 Screw listing
Phillips PM2.0×3.0 screw
Phillips PM2.0×3.0 screw
Where used 2 screws that secure the top cover to the computer
Where used
Phillips PM2.5×9.0 screw
2 Two screws that secure the switch cover to the computer
3 One screw that secures the display assembly to the computer
Where used One screw that secures the top cover to the computer
Where used 7 screws that secure the top cover to the computer
Phillips PM2.5×9.0 screw
Where used 3 screws that secure the keyboard to the computer
Black Phillips PM2.5×7.0 screw
134 Chapter 7 Screw listing
Black Phillips PM2.5×7.0 screw
Where used 5 screws that secure the display assembly to the computer
Where used 3 screws that secure the switch cover to the computer
Black Phillips PM2.0×5.0 screw
Where used 3 screws that secure the top cover to the computer
136 Chapter 7 Screw listing
Black Phillips PM2.0×5.0 screw
Where used One screw that secures the modem module to the computer
Black Phillips PM2.5×5.0 screw
Black Phillips PM2.5×5.0 screw
Where used One screw that secures the audio board to the computer
Where used 2 screws that secure the TouchPad to the TouchPad bracket
Silver Phillips PM2.0×2.0 screw
140 Chapter 7 Screw listing
Black Phillips PM2.0×4.0 screw
Black Phillips PM2.0×4.0 screw
142 Chapter 7 Screw listing
Black Phillips PM2.0x3.0 screw
Phillips PM2.0×13.0 captive screw
Phillips PM2.0×13.0 captive screw
Recovering system information
8 Backup and Recovery
When to back up
Backing up your information
When to create restore points
Using system restore points
Create a system restore point
1. Select Start Control Panel System and Maintenance System
Restore to a previous date and time
Creating recovery discs
1. Select Start All Programs Recovery Manager Recovery Manager
3. Click Recovery disc creation, and then click Next
Reinstalling preinstalled programs and drivers
Reinstalling software programs and drivers
a. Select Start Control Panel Programs Uninstall a program
a. Select Start All Programs Recovery Manager Recovery Manager
Recovering from the recovery discs
Performing a recovery
Recovering from the partition on the hard drive
Select Start All Programs Recovery Manager Recovery Manager
Updating reinstalled software
Deleting the recovery partition on the hard drive
2. Select Start All Programs Recovery Manager Recovery Manager
4. Click Remove recovery partition, and then click Next
Audio-out headphone
9 Connector pin assignments
Audio-in microphone
External monitor
External monitor
RJ-45 network
RJ-11 modem
152 Chapter 9 Connector pin assignments
Universal Serial Bus
S-Video-out
S-Video-out
Requirements for all countries or regions
10 Power cord set requirements
Country/region
Requirements for specific countries or regions
Accredited agency
Applicable note number
11 Recycling
Battery
Display
3. Remove the display bezel
Perform the following steps to disassemble the display assembly
Display
7. Turn the display panel assembly upside down
6. Remove the display panel assembly 2 from the display enclosure
158 Chapter 11 Recycling
12. Lift the top edge of the backlight cover 2 and swing it outward
10. Remove the display panel frame 2 from the display panel
13. Remove the backlight cover
14. Turn the display panel right-side up
17. Remove the backlight frame from the display panel
16. Turn the display panel upside down
160 Chapter 11 Recycling
19. Disconnect the display cable 1 from the LCD panel
18. Remove the backlight from the backlight frame
21. Release the LCD panel 3 from the display rear panel
23. Remove the LCD panel 24. Recycle the LCD panel and backlight
Index
Symbols/Numerics
Ethernet, product description
DVB-T tuner, spare part
ExpressCard slot
pin assignments
Page
Page
NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
NOTE: The thermal material must be thoroughly cleaned from the surface of the fan/heat sink assembly (1) and the processor (2) each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits.