11 Troubleshooting

11.1 License troubleshooting

Table 9 lists recommended solutions for possible error messages that may display during the controller license registration and activation process.

Table 9 Error messages and recommended solutions

Symptom

Possible cause and recommendation

 

 

Redeem quantity error

You specified a license quantity that exceeds what your

• You see an error message that your license has a

license type supports.

1.

Return to the My Network portal license selection

maximum redeem quantity.

 

 

screen.

 

2.

Enter the correct quantity in the Redeem column for your

 

 

license type:

 

 

• For an HP VAN SDN Ctrl Base SW w/ 50–node

 

 

E-LTU license, the quantity must be 1.

 

 

• For HP VAN SDN Ctrl 50–node E-LTU or HP VAN

 

 

SDN Ctrl HA E-LTU licenses, quantity can be any

 

 

quantity on your sales order.

 

 

For information about installing an application license,

 

 

see the administration guide for the specific application.

 

 

Install ID errors

You entered an invalid ID, or have not entered an ID.

• You see an error message that your Install ID format is

1.

Carefully check your Install ID. See Identifying the install

invalid.

 

ID.

 

2.

Return to the license registration details screen and enter

 

 

a valid value in the Install ID field.

 

 

 

•You see an error message that your Install ID is required. The Install ID has not been entered in the portal during the registration process. To acquire and enter the install ID,

see “Identifying the install ID” (page 53)and Figure 28 (page 55).

11.2 Host location not learned by controller

In a topology where two or more controlled switches connect to the same uncontrolled switch, the controller does not learn the location of hosts connected to the uncontrolled switch.

11.3 Unexpected network or service problems

Network or service problems can occur if you change the hybrid.mode configuration of the controller without also restarting the controller and disabling, then re-enabling each controlled OpenFlow instance in the OpenFlow switches. See “Hybrid mode for controlling packet-forwarding” (page 73) for information about changing the hybrid.mode configuration.

11.1 License troubleshooting 101