12.4.1 Care packs
To supplement the technical support provided with the purchase of a license, HP offers a wide variety of Care Packs that provide full technical support at 9x5 or 24x7 availability with annual or
For a list of Care Packs available for the controller and HP SDN applications, see:
Enter the SDN license product number to see a list of Care Packs offered.
Once registered, you receive a service contract in the mail containing the customer service phone number and your Service Agreement Identifier (SAID). You need the SAID when you phone for technical support.
To obtain full technical support prior to receiving the service contract in the mail, please call Technical Support with the proof of purchase of the Care Pack.
12.4.2 Obtaining software updates
The software for the HP VAN SDN Controller and HP SDN applications can be downloaded for free from the HP Networking support lookup tool:
http://www8.hp.com/us/en/support.html
This website also provides links for manuals, electronic case submission, and other support functions.
12.4.3 Warranty
For the software end user license agreement and warranty information for HP Networking products, see http://www8.hp.com/us/en/drivers.html
12.5 Related information
Documentation
•HP SDN information library http://www.hp.com/go/sdn/infolib
Product websites
•HP
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Primary website: http://www.hp.com/go/sdn
Development center: http://www.sdndevcenter.hp.com
◦User community forum: http://www.hp.com/networking/sdnforum
•HP Open Source Download Site: http://www.hp.com/software/opensource
•HP Networking services website: http://www.hp.com/networking/services
110 Support and other resources