Suggestions for Troubleshooting

Table 3-2. Scope of Diagnostic Tools

 

 

 

 

WMI/

 

 

 

 

 

 

 

 

Power-On

Sycard

Toptools

 

Function

e-Diagtools

Self-Test

PCCtest 450

(if installed)

BIOS Setup

Bootup

 

Tests

 

Describes

Configures

Processor

 

Tests

 

Describes

 

Memory

Tests

Tests

 

Describes

Describes

Fan

Tests

 

 

 

 

Batteries

 

Tests (CMOS

 

Describes

 

 

 

battery only)

 

 

 

Display

Tests

 

 

Describes

Configures

Hard disk

Tests

Tests

 

Describes

Configures

Floppy drive

Tests*

Tests

 

Describes

Configures

Keyboard

Tests

Tests

 

Describes

 

Audio

Tests

 

 

 

 

Serial

Tests*

 

 

Describes

Configures

Parallel

Tests

 

 

Describes

Configures

LAN

Tests

 

 

Describes

Configures

Modem

 

 

 

 

Configures

Wireless

 

 

 

 

Configures

Infrared

 

 

 

Describes

Configures

PS/2 port

Tests

 

 

 

Configures

USB

 

 

 

Describes

Configures

Port replicator

 

 

 

 

 

PCMCIA

Tests

 

Tests

Describes

 

IEEE 1394

Tests

 

 

 

 

AC adapter

 

 

 

Status

 

*Test might be available only on certain units.

Use an external keyboard to exercise the port. Run the external 101-key test.

If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in the following table to help find the problem.

Service Manual

Troubleshooting and Diagnostics

3-7