3

Troubleshooting and Diagnostics

This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components:

•ASP support information

•Troubleshooting information

!Checking for customer abuse (page 3-4)

!Troubleshooting the problem (page 3-5)

!Verifying the repair (page 3-6)

!Suggestions for troubleshooting (page 3-7)

•Diagnostic tools

!e-Diagtools diagnostic program (page 3-18)

!Power-on self-test (page 3-20)

!Sycard PCCtest 450/460 PC card (page 3-26)

!Windows Management Instrumentation (page 3-27)

!BIOS Setup utility (page 3-27)

Service Manual

Troubleshooting and Diagnostics

3-1