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| Repair Center: | Repair Center: |
Symptom | Call Center: Suggestions | Likely Causes | Comments |
System Error: Unable to | Make sure disk is clean, undamaged, | CD/DVD drive | Make sure CD/DVD drive |
read drive” message | and inserted correctly. Clean with | Motherboard | is installed properly. |
| soft cloth or replace as needed. |
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| Wait 5 to 10 seconds after closing |
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| tray before pressing Play. |
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| Restart notebook. |
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No DVD or | If software was removed, use the |
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software on notebook | Recovery CDs to reinstall factory |
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| software. |
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All DVD play is erratic | Some DVDs include software called |
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| “PC Friendly”. This software |
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| can cause errors or erratic play. If |
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| needed, uninstall PC Friendly and |
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| restart notebook. |
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Keyboard |
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Some or all keys do not | Check settings in Control Panel. | Keyboard | Try reinserting ribbon |
work properly |
| Motherboard | cable in connector on |
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| motherboard. | |
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Embedded | Press Fn+F8 to activate numeric | KeyboarD |
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numeric keypad | keypad, and Lock key to turn on | Motherboard |
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does not work | number lock. |
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| Avoid touching touch pad while |
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| booting or resuming. |
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PS/2 keyboard and mouse | Check devices separately. |
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with |
| PS/2 device |
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work |
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| Motherboard |
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Touch pad |
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General problems | Reset notebook (see page | Top case |
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| Check settings in Control Panel. | Motherboard |
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| Make sure touch pad is enabled in |
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| Mouse Properties. |
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| By default, touch pad is disabled if |
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| external PS/2 mouse is connected, |
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| Use BIOS Setup to check settings. |
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| Avoid touching touch pad while |
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| booting or resuming. |
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Special touch pad | In Mouse Properties, select | Top case |
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features not working | Synaptics PS/2 TouchPad driver. | Motherboard |
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| (Driver is installed from |
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| \hp\drivers\TouchPad.) |
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Select button does |
| Top case |
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not work |
| Motherboard |
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Memory |
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Out of memory error | Make sure C drive has adequate free | SDRAM module |
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| space. Delete temporary and |
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| unneeded files. |
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| Use memory troubleshooter in |
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| Windows Help. |
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| Not all |
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| have been tested for use with |
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| notebook. |
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Service Manual | Troubleshooting and Diagnostics |