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Symptom | Call Center: Suggestions | Likely Causes |
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Files corrupted | Run virus scan program. |
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| Check hard disk using Tools tab in |
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| disk’s Properties sheet. |
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| Test hard disk drive with |
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| diagnostics. |
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| Back up files if possible, then use |
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| Recovery CDs to reformat hard disk |
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| and reinstall factory software. |
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Disk capacity less than | Check hard disk using Tools tab in | Hard drive |
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normal | disk’s Properties sheet. |
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| Check partitions using Control Panel, |
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| Administrative Tools, and Computer |
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| Management under Storage. |
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| Use Recovery CDs to reformat hard |
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| disk and reinstall factory software. |
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Disk’s reported capacity is | Hard disk allocates approximately 20 |
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less than actual size | MB to diagnostic software. This |
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| space is unavailable for other uses, |
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| and not included in hard disk |
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| capacity reported by Windows. |
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Floppy drive |
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General problems | No response from floppy drive. | Floppy drive |
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| Make sure floppy drive is | |
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| Motherboard |
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| installed and connected | |
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| correctly. | ||
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CD/DVD drive |
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Particular CD or DVD not | Check disk for proper insertion, dirt, |
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playing properly | or damage. Clean with soft cloth or |
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| replace as needed. |
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| If CD was created on |
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| try using HP certified media. Read |
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| and write quality can vary for other |
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| media. |
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Cannot read any CD or | Restart notebook. | CD/DVD drive |
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DVD | Make sure CD/DVD drive is installed |
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| properly. |
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DVD movie stops playing | DVD may be |
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| Movie may be paused. |
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| Press Play button. |
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Region Code error | DVDs contain embedded regional |
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| HP warranty does not | |
| codes that prevent them from playing |
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| cover expense of | |
| outside region in which they are sold. |
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| correcting this situation. | |
| This error occurs when trying to play |
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| DVD intended for different region. |
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| NOTE: Most DVD drives allow region |
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| code to be changed only a limited |
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| number of times (usually no more |
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| than four). When this limit is reached, |
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| last change is |
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| drive, and is permanent. Refer to |
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| DVD player software help for details. |
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Service Manual |