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| Repair Center: | Repair Center: |
Symptom | Call Center: Suggestions | Likely Causes | Comments |
Notebook pauses or runs | May be normal Windows behavior | CPU module | If notebook slows after |
sluggishly | (background processing can affect | Motherboard | period of continuous |
| response time). | activity, check heat | |
| Certain operations (such as virus |
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| symptom. | |
| scanning or file browsers) can affect |
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| performance. |
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| Press ctrl+alt+del to see if an |
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| application is not responding. |
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| Restart notebook. |
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| If hard disk has spun down to |
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| conserve power, it can take several |
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| seconds to spin up (you can hear |
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| this). Use Control Panel to modify |
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| hard disk power settings. |
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| Check for |
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| symptom. |
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| If notebook’s hard drive frequently |
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| runs (as indicated by hard drive light |
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| on front of notebook) while notebook |
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| appears to be paused or running |
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| slowly, consider installing additional |
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| SDRAM. |
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| Make sure hard drive has adequate |
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| free space. Delete temporary and |
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| unneeded files. |
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Notebook still on but stops | Press ctrl+alt+del and end any |
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responding | application not responding. |
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| Reset notebook (see page |
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Accessories |
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Port replicator problems | Check notebook’s power supply. | Port replicator | Port replicator is not |
| Check settings in BIOS Setup. | Motherboard | repairable, and must be |
| exchanged. | ||
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Service Manual | Troubleshooting and Diagnostics |