TROUBLESHOOTING
This section details the following:
Some general hardware and software problems you may encounter in the installation and operation of the Satellite IP Modem along with the possible source of these problems and how to correct them.
System fault codes and descriptions reported to you by the Satellite IP Modem on the Control Pad screens, along with their possible causes and solutions.
GENERAL TROUBLESHOOTING
Problem | Possible Cause | Action | |
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|
| |
Satellite IP Modem | Battery needs | Charge the battery. Check Battery Light or Control Pad for | |
will not switch on, | recharging. | charging indication. | |
or will not stay on |
|
| |
The battery is not | Remove and reinsert the battery. Make sure the battery latch | ||
when under | |||
inserted properly. | is in its farthest right hand position after the battery is inserted. | ||
battery power. | |||
|
| ||
The battery | Check the battery contacts. Clean them if necessary. If you | ||
| |||
| contacts are dirty or | find any damage, replace battery. | |
| damaged. |
| |
| The Modem was | When the Modem is reset while under battery power (no AC | |
| reset while under | Mains connected), you must turn it back on manually. This is | |
| battery power | a normal operation for the Modem. | |
SIM card error. | SIM card or SIM | Visually inspect the SIM card and SIM card contacts and | |
| card contacts may | return SIM card to your Service Provider if it is damaged. | |
| be damaged. |
| |
| SIM card may not | Remove the SIM boot according to the instructions in | |
| be present. | QuickStart Wizard and verify that the SIM card is present. | |
| SIM card may be | Remove the SIM card and make sure that it is inserted | |
| inserted incorrectly. | according to the instructions in QuickStart Wizard. | |
| SIM card contacts | Clean the SIM card contacts with a dry cloth. | |
| may be dirty. |
| |
The Control Pad | The correct | Follow the instructions in the QuickStart Wizard to select the | |
will not launch | interface (USB, | correct interface on the Satellite IP Modem. | |
when the ‘Launch | Ethernet, Bluetooth) |
| |
Control Pad’ | was not chosen. |
| |
option is selected |
|
| |
If the correct | Reboot the PC or go to a Command Prompt and enter | ||
from the Launch | |||
interface was | “ipconfig /release” followed by “ipconfig /renew.” | ||
Pad window. | |||
chosen, the PC |
| ||
|
| ||
| may not have been |
| |
| able to discover the |
| |
| Satellite IP LAN |
| |
| connection. |
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