Number and Description

Cause

Solution

 

 

 

 

 

available - Invalid position.

position is not valid.

fix. If the problem continues, contact

 

Reacquiring connection…

 

your Service Provider.

 

 

 

 

 

113 Network service is not

Network connection failure

Verify that the Modem has an open

 

available – Invalid position

because the of an invalid

view of the sky to get a GPS fix. If the

 

for the selected Service

GPS position.

problem continues, contact your

 

Provider. Reacquiring

 

Service Provider.

 

connection…

 

 

 

 

 

 

 

114 Network service is not

The GPS fix does not match

You should verify that the terminal has

 

available - Invalid position

the selected Routing Area

an open view of the sky to get a

 

for selected RAI.

Information (RAI).

current GPS fix. If the problem

 

Reacquiring connection…

 

continues, contact your Service

 

 

 

Provider.

 

 

 

 

 

115 Network service is not

Network service not

If the problem continues, contact your

 

available – Unknown cause.

available – cause unknown.

Service Provider.

 

Reacquiring connection…

 

 

 

 

 

 

 

116 Network connection

Network connection failure

If the problem continues, contact your

 

failure - Insufficient

due to insufficient resources.

Service Provider. Network may be

 

resources. Reacquiring

 

down.

 

connection…

 

 

 

 

 

 

 

117 Network connection

Network connection failure –

If the problem continues, contact your

 

failure – PDP rejected for

unknown cause.

Service Provider. Network may be

 

unspecified reason.

 

down.

 

Reacquiring connection…

 

 

 

 

 

 

 

118 Network connection

Network connection failure

If the problem continues, contact your

 

failure - Service option

because service option is

Service Provider. Network may be

 

temporarily out of order.

temporarily out of order.

down.

 

Reacquiring connection…

 

 

 

 

 

 

 

119 Network connection

Network connection failure.

If the problem continues, contact your

 

failure - PDP deactivated by

 

Service Provider. Network may be

 

network. Reacquiring

 

down.

 

connection…

 

 

 

 

 

 

 

120 No network connection

The Modem was powered

You will generally not see this code. In

 

- User initiated PDP

down while connected to

order for you to deactivate the PDP,

 

deactivation.

the network.

you must power down the terminal. If

 

 

 

the problem continues, contact your

 

 

 

Service Provider.

 

 

 

 

 

121 Network connection

Network connection failure

Contact your Service Provider to get

 

failure - Missing or invalid

because the APN is missing

the correct network settings.

 

APN. Please provide correct

or invalid.

 

 

information and try again.

 

 

 

 

 

 

 

122 Network connection

Network connection failure

Verify that your Service Provider User ID

 

failure - Rejected by GGSN.

due to rejection by the

and password are correctly set on the

 

Please re-enter User

GGSN.

Network Settings screen. If they are

 

 

 

 

R-BGAN Satellite IP Modem User Manual

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Hughes manual Number and Description, Cause, Solution, R-BGAN Satellite IP Modem User Manual