Hughes manual Problem, Possible Cause, Action, R-BGAN Satellite IP Modem User Manual

Problem	Possible Cause	Action
pointing screen	Rough pointing not	Follow the instructions in the QuickStart Wizard to correctly
does not change	completed	complete rough pointing
when moving the	correctly.
antenna.
The Satellite IP	No signal or weak	Make sure no obstruction is blocking the satellite signal. Make
Modem cannot	signal.	sure that the Modem has a clear view of the sky in the
find the satellite.		direction of the satellite. Be aware that window glass may
		reduce the signal level.
		Check that the antenna is pointed using the correct
		compass direction and antenna angle from the Control Pad
		Pointing screen.
		Check the antenna switch to make sure that ‘L’ is selected
		for Regional BGAN service.
The Control Pad	You did not exit	Click on the ‘Exit Pointing’ button from the Pointing page.
can be	antenna pointing
successfully	mode.
activated, but the
Satellite IP Modem
cannot access the
	The antenna may	Turn the Satellite IP Modem off and then back on again, and
internet after
	not be pointed	attempt antenna pointing again to improve the signal
successful pointing.
	properly.	strength. You may need to reposition the Satellite IP Modem,
		verifying that there are no obstructions blocking the satellite
		signal and that the Modem has a clear view of the sky in the
		direction of the satellite.
	The Modem	Refer to the network settings supplied by your Service
	network settings	Provider. If the DNS Host settings are changed, the PC must
	may not be	be rebooted.
	correctly
	configured.
	The browser may	For Netscape, go to Advanced Preferences and select
	not be correctly	‘Direct connection to the Internet’.
	configured.	For Microsoft Internet Explorer, select Tools / Internet Options /
		Connections / LAN Settings and uncheck the box labelled
		‘Use a proxy server for your LAN’.
		YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO
		YOUR OTHER INTERNET CONNECTION.
No network access	Interference from	If you are near another satellite mobile terminal, switch the
or poor network	other satellite	other satellite mobile terminal off or move as far away as
performance.	mobile terminals.	possible to avoid interference.
The battery will not	The battery is	Replace the battery. After several years of average use, a
charge.	defective.	gradual decline may be expected.
	The battery	Check the battery contacts. Clean them if necessary. If the
	contacts are dirty or	battery is damaged, replace it.
	damaged.

R-BGAN Satellite IP Modem User Manual 44