Number and Description | Cause | Solution |
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| your Service Provider if damaged. |
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| SIM card contacts may be dirty. Clean |
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| the SIM card contacts with a dry cloth. |
|
| If problem continues, replace SIM card |
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| with a known good SIM card. If |
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| problem persists, return the unit to your |
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| Service Provider for service. |
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|
|
6 A required data field is | Absence of a required data | SIM card was incorrectly programmed |
missing from the SIM card. | field on the SIM card. | and is missing one or more required |
Please contact your Service |
| fields. The SIM card must be replaced |
Provider. |
| by another from your Service Provider. |
|
|
|
7 This subscriber is not | Network connection failure | Your authorisation has been removed |
allowed to connect to the | because the user is not | by your Service Provider (SIM card IMSI |
network. Please contact | allowed to connect to the | is not authorised). Contact your Service |
your Service Provider. | Network. | Provider to regain service. |
|
|
|
8 This terminal is not allowed | Network connection failure | The Modem authorisation has been |
to connect to the network. | because the Modem is not | removed by your Service Provider |
Please contact your Service | allowed to connect to the | (Modem IMEI is not authorised). |
Provider. | Network. | Contact your Service Provider to regain |
|
| authorised service. |
|
|
|
9 This user has no | Network connection failure | Contact your Service Provider to |
subscription, service is not | because you are not | receive authorised service. Your |
allowed. Please contact | identified as a subscriber to | Service Provider should check the |
your Service Provider. | the service. | subscription entries in the Home |
|
| Location Registry. |
|
|
|
10 This user terminal was | Network connection broken | Power down the Satellite IP Modem |
detached by the network. | with an unknown cause. | and try again. If the problem continues, |
Cause unknown. Power |
| contact your Service Provider. |
down and try again. |
|
|
|
|
|
11 Network connection | Network connection failure | Contact your Service Provider. |
failure – Invalid parameters | due to use of invalid |
|
used for network attach | parameters. |
|
procedure. Please contact |
|
|
your Service Provider. |
|
|
|
|
|
12 Network connection | Network connection failure | Power down the Satellite IP Modem |
failure - LLC or SNDCP | caused by LLC or SNDCP | and try again. If the problem continues, |
failure. Power down and try | failure. | contact your Service Provider. |
again. |
|
|
|
|
|
13 Network connection | Network connection failure. | Power down the Satellite IP Modem |
failure – Unknown PDP type. |
| and try again. If the problem continues, |
Please contact your Service |
| contact your Service Provider. |
Provider. |
|
|
|
|
|
14 Network connection | Network connection failure | Contact your Service Provider to regain |
failure - User authorisation | because the user is not | authorised service. Your Service |
47 |
