FAULT CODES
Number and Description | Cause | Solution |
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1 SIM card is not installed. | Absence or incorrect | SIM card may not be present. Remove |
Power down, install SIM card | installation of the SIM card. | the SIM boot according to the |
properly and try again. |
| instructions in the User Manual and |
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| verify that the SIM card is present. |
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| SIM card may be inserted incorrectly. |
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| Remove SIM card and make sure it is |
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| inserted according to the instructions in |
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| the User Manual. |
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| SIM card may be damaged. Visually |
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| inspect the SIM card and return it to |
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| your Service Provider if damaged. |
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| SIM card contacts may be dirty. Clean |
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| the SIM card contacts with a dry cloth. |
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| If problem continues, replace SIM card |
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| with a known good SIM card. If |
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| problem persists, return the unit to your |
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| Service Provider for service. |
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2 SIM card read/write error. | Failure to read from or write | Power down the Satellite IP Modem |
Power down and try again. | to the SIM card. | and try again. |
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| SIM card may be damaged. Visually |
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| inspect the SIM card and return it to |
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| your Service Provider if damaged. |
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| SIM card contacts may be dirty. Clean |
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| the SIM card contacts with a dry cloth. |
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| If the problem continues, replace SIM |
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| card with a known good SIM card. If |
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| the problem persists, return the unit to |
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| your Service Provider for service. |
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3 SIM card access has been | Failure to access the SIM | This occurs after 3 failed attempts to |
blocked. Please contact | card due to too many failed | enter the PIN. The SIM card is locked. |
your Service Provider. | attempts with an invalid PIN. | Enter the PUK to unlock the SIM card. |
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4 SIM card has been | You replaced a SIM card | The SIM card must be replaced when |
improperly changed during | with another after the | the unit is turned off. Make sure the unit |
an active session. Power | Modem was turned on. | is turned off before replacing the SIM. |
down and try again. |
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5 SIM card is not | Hardware failure to access | Power down the Satellite IP Modem |
responding. Power down | the SIM card. | and try again. |
and try again. |
| SIM card may be damaged. Visually |
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| |
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| inspect the SIM card and return it to |
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