Print quality guide
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Print quality guide
You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable.
Use the following table to find solutions to print quality problems.
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Repeating defects |
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| Either the print cartridges are defective, | Marks occur repeatedly only in one | ||||||
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| the image transfer unit and transfer | color and multiple times on a page: |
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| roller are defective, or the fuser is | • Replace the cartridge if the defects |
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| defective. | |
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| occur every: | |
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| – 48 mm (1.9 in.) |
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| – 97 mm (3.8 in.) |
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| Marks occur down the page | |
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| repeatedly in all colors: | |
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| • | Replace the transfer roll if the defects |
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| occur every 60 mm (2.4 in.) |
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| • | Replace the image transfer unit if the |
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| defects occur every 101 mm (4 in.) |
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| • | Replace the fuser if the defects occur |
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| every 148 mm (5.8 in.) |
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| Marks occur on every third or sixth | |
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| page in any color: | |
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| • | Replace the image transfer unit. |
Color | Color has shifted outside of the | Top to Bottom or Left to Right: | |
misregistration | appropriate area or has been | 1 | |
| superimposed over another color area. | ||
ABCDE |
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| them from the printer and then |
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| reinserting them. | |
ABCDE |
| 2 | Adjust the Color Alignment under the |
| 3 | Utilities Menu. | |
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| Align the image transfer unit. | |
White or colored | Either the print cartridges are defective, | 1 | Replace the color print cartridge |
line | the image transfer unit and transfer |
| causing the line. |
ABCDE | roller are defective, or the fuser is | 2 | If you still have the problem, replace |
defective. | |||
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ABCDE |
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| the image transfer unit and transfer |
| 3 | roller. | |
ABCDE |
| If you still have the problem, replace | |
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| the fuser. | |
Streaked | The print cartridges, the transfer roller, | Replace the print cartridge, the transfer | |
horizontal lines | image transfer unit, or fuser may be | roller, the image transfer unit, or fuser | |
ABCDE | defective, empty, or worn. | as needed. | |
ABCDE |
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ABCDE |
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